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Benefits Enrollment Guidance for Newly-Hired Part-Time Team Members
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Welcome to the Michaels Team

Congratulations! We’re excited you’re joining the Michaels team. To begin your career with us on the right foot, we want to make sure that the process of getting your employee benefits started is as easy as possible.

You can enroll in Health, Life, Auto, and Home insurance coverage whenever you’re ready. Choose from several medical, dental, and vision plans, prescription drug options, telehealth access, term life, and auto and home insurance. After you complete 500 hours of service and reach age 21, you can also enroll in the Michaels 401(k) Plan.

Explore Part-Time Benefits

Questions?

Contact Team Member Services at 1-855-432-MIKE (6453).

Employment Status Change

How Your Employment Status Change Impacts Your Benefits
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When your employment status changes from part-time to full-time, or from full-time to part-time, you’ll have different Michaels benefit options.

What's Next for Your Benefits

Changing to Full-Time (Previously Part-Time)

For Team Members who are now full-time: You can choose to end any part-time coverage and any new full-time coverage you elect will begin immediately, as long as: a) you have completed 30 days of employment, and b) you enroll in full-time benefits via Workday within 30 days of the status change.

If you enroll dependents in Michaels full-time medical and/or dental coverage, our third-party vendor, Consova, will mail information to your home address verifying eligibility. Remember, coverage for new dependents may be delayed until you complete the dependent verification process. For more information, visit the Eligibility page.

Changing to Part-Time (Previously Full-Time)

For Team Members who are now part-time: On the 1st of the month following the status change, any full-time medical, dental, vision, life and AD&D, disability, critical illness, and accident benefits that you previously elected will end. You can elect part-time health, life, auto, and home coverage by visiting the Mercer Indigo website for Michaels Part-Time Benefits.

Select the appropriate button at the top of your screen (Full-Time or Part-Time) to determine what Michaels benefits are available with your new status.

Regardless of your employment status:

  • All Team Members can save for retirement via the 401(k) Plan and receive the same Michaels matching contributions.
  • You still have access to all of the same voluntary benefits and discounts.

Helpful Resources

Qualifying Life Events

Like a change in employment status, other life events may qualify you to update your benefit elections outside of the open enrollment period. Follow the link below for more detailed information about qualifying life events and requesting a change in status.

Get Support

For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.

SurgeryPlus

Guided Access to Excellent Surgical Care
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This program is for Team Members enrolled in a BCBSTX medical plan.

Surgical Care Coverage

For planned, non-emergency surgeries, SurgeryPlus provides a personalized concierge experience through a dedicated Care Advocate as well as access to quality care through a network of credentialed health care providers. By using the SurgeryPlus benefit, you may be able to save money through reduced financial responsibility.

When you need to plan a surgery, make SurgeryPlus your first call: 833-552-1694.

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Eligibility

SurgeryPlus is a supplemental benefit offered at no additional cost to Michaels Team Members enrolled in a BCBSTX medical plan.

What's Covered

SurgeryPlus covers the most expensive costs associated with surgery, so you’ll pay less for your procedure. Your coverage includes:

  • Dedicated support and guidance
  • Access to our network of thousands of highly qualified and carefully selected surgeons
  • Consults and appointments with your SurgeryPlus surgeon
  • Anesthesia, procedure and facility (hospital) fees

Covered Surgical Procedures

  • Knee
  • Hip
  • Shoulder
  • Foot & Ankle
  • Wrist & Elbow
  • Spine
  • General Surgery
  • Gastroenterology
  • GYN
  • Bariatric
  • Cardiac
  • ENT

Coinsurance & Travel Coverage

Michaels waives your coinsurance for your surgical procedure and travel is covered for you and a companion, as needed.

For more information, including a complete list of available surgeries offered under the SurgeryPlus benefit, log in to the SurgeryPlus portal or call 833-552-1694 to speak with a Care Advocate.

Surgeon Quality

With SurgeryPlus, you have access to the Surgeons of Excellence Network. All SurgeryPlus surgeons are:

  • Licensed
  • Board certified
  • Saving money on healthcare
  • Screened for malpractice, sanctions, and criminal records
  • Fellowship trained

Full-Service Concierge

SurgeryPlus provides access to a dedicated Care Advocate throughout your health care journey. This full-service concierge will help you:

  • Locate the best-fitting Surgeon of Excellence
  • Schedule timely appointments
  • Coordinate transfer medical records
  • Schedule follow-up as necessary

Call 833-552-1694 to speak with a Care Advocate today.

Transparency in Coverage Information

If you would like would like to see pricing information for covered items and services for Surgery Plus network provider rates, follow this link: Provider Pricing Transparency. This link is being provided to you as a fulfillment of our requirement to you to provide transparent pricing information, effective July 1, 2022.

Helpful Resources

To learn more about what’s covered under your SurgeryPlus benefit, log in to the SurgeryPlus portal.

Provider

SurgeryPlus

BCBSTX Surgical Care Coverage Program

Contact Information

Phone: 833-552-1694

Quick Links

Blue Cross & Blue Shield of Texas (BCBSTX)

Medical Insurance (PPO & HSA)

Contact Information

Phone: 1-877-269-1180

Quick Links

Paid Time Off (PTO)

Vacation, Personal & Sick Time
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Types of Paid Time Off (PTO)

Michaels knows work-life balance is important. That’s why we offer various types of Paid Time Off (PTO), so you can take time away from work when you need it.

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Vacation Time

Use vacation time to rest, relax and recharge.

  • You earn paid vacation time based on your job and your tenure with the Company.
  • For new hires, your number of vacation days is prorated based on 1) the number of pay periods left in your vacation plan year, and 2) your job position.
  • Vacation is not carried over or paid out when you leave the Company, unless required by law.

Read the Full Policy

For more details, refer to the HR Manual 8.1 Vacation/Personal Time Policy on MIKHUB and Intranet.

Personal Time

Field Full-Time Team Members

  • Field full-time Team Members receive eight (8) Personal Hours annually that are not prorated upon hire or promotion.
  • These Personal Hours expire on Nov. 1 of each year, unless otherwise required by law.

Support, Management, Distribution & Artistree & Store Hourly Team Members

  • Support, Management, Distribution Center, Artistree, and Store Hourly Team Members receive prorated Personal Hours based on the number of pay periods left in the vacation plan year upon hire or promotion.
  • These Personal Hours expire on Feb. 1 each year, unless otherwise required by law.

Read the Full Policy

For more details, refer to the HR Manual 8.1 Vacation/Personal Time Policy – US on MIKHUB and Intranet.

Sick Time

Use your Sick Time hours in the case of injury or illness for yourself or a family member, and to attend doctor or dental appointments for you or a family member.

Read the Full Policy

For more details, refer to the HR Manual 8.4 Sick Leave Policy on MIKHUB and Intranet.

Requesting Time Off

Team Members should request their Paid Time Off (PTO) in the same system used to enter their time (i.e. Workday or WorkSmart).

You must request a Leave of Absence (LOA) if you are going to be absent from work for more than five (5) consecutive working days due to a personal, medical, or other reason.

Learn More & Request LOA

Get Support

For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.

Hinge Health

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This program is for Team Members enrolled in a BCBSTX medical plan.

Exercise Therapy Program

Overcome chronic back and joint pain at home with the Michaels exercise therapy program from Hinge Health. It can improve back, knee, hip, neck, and shoulder pain without drugs or surgery.

This free program is available to all Team Members and dependents age 18 and older enrolled in a Michaels BCBSTX medical plan.

Once enrolled, you’ll receive:

  • A tablet computer and wearable motion sensors
  • Unlimited one-on-one health coaching
  • Personalized exercise therapy

Get Started

If back or joint pain is keeping you from doing things you love, use the links below to learn more and apply to join the program. You’ll complete a questionnaire about your pain and other medical conditions to make sure the program is right for you.

Provider

Hinge Health

Hinge Health

BCBSTX Exercise Therapy Program

Contact Information

Phone: 1-855-902-2777

Quick Links

Blue Cross & Blue Shield of Texas (BCBSTX)

Medical Insurance (PPO & HSA)

Contact Information

Phone: 1-877-269-1180

Quick Links

Apps

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BCBSTX Medical and Prescription Drugs

The BCBSTX app is available for iPhone and Android users. To get the BCBSTX app, text BCBSTXAPP to 33633 or search for BCBSTX in the iTunes App Store or Google Play. 

Cigna

Employee Assistance Program (EAP)

EyeMed

Kaiser Permanente (California only)

Workday

Cigna Oral Health Program

What is the Cigna Dental Oral Health Integration Program?

It’s a program that reimburses out-of-pocket costs for preventive dental treatments to combat dental issues such as gum disease and tooth decay. The program is for people with certain medical conditions with a higher risk of oral health issues. There’s no additional cost for the Oral Health Integration Program – if you qualify, you get reimbursed.

Who qualifies?

If you have a Cigna dental plan, you’re eligible for the program. You must be treated by a doctor for any of the following conditions:

Heart Disease Radiation for head or neck cancers
Parkinson’s Disease Stroke
Diabetes Maternity
Chronic Kidney Disease Organ Transplants
Rheumatoid arthritis Sjogren’s syndrome
Lupus Amyotrophic lateral sclerosis (ALS)
Huntington’s disease Opioid misuse and addiction

How to enroll?

To get reimbursed, you first have to enroll in the Cigna Dental Oral Health Integration Program by either:

  • Going to myCigna.com, selecting Coverage > Dental and filling out the registration form online
  • Calling the number on the back of your Cigna ID card and asking for a mailed registration form

Additional Resources

Program Flyer

Frequently Asked Questions

Answers to Common Questions
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Jump to a section:

Medical

Formulary (Drugs) Pricing

“In the past the formulary (the drugs covered under our prescription plans) have changed twice a year: January 1 and July 1. Has there been anything done to line that up with our July 1st plan year start date? It’s hard to calculate FSA amounts to elect when the prices change twice a year.”

Michaels health plan watches every dollar to ensure that Team Member paycheck contributions remain as low as possible. You might not know that Michaels health plan is self-funded — that means that you pay around 30% of the cost of the health plan and Michaels pays the rest. Since it is not an insured health plan, extra costs aren’t passed off to an insurance company.

To keep Team Member contributions low, the medical plan covers certain prescribed drugs. The permitted prescribed drugs along with the portion the plan will pay to cover the expense of these drugs is included on a list of eligible drugs, which is called a formulary. Historically Michaels has updated this list twice a year to keep up with changes as new drugs are introduced to the market and as existing drugs become available in a generic form.

We have reviewed a recent request to update the formulary once a year to coincide with open enrollment instead of twice a year, and we have learned that our overall pharmacy costs are likely to increase which means Team Member contributions would also increase by making that change. We will continue to review the formulary timing and will consider moving to once per year if there are no cost increases associated with that change in the future.

Prescribed Medicine Coverage

“Do we have a plan for prescribed medicine? Many drugs are not covered by our plan.”

Please see the response above which explains why we have the drug list (formulary). We regularly review the drugs that are part of our formulary to balance Team Member needs and overall costs to both Michaels and our Team Members.

401(k)

Other 401(k) Options

“Is a self-directed 401(k) option on the table for the future? With ETFs or stocks instead of mutual funds?”

Some companies allow 401(k) participants to select additional types of investments in their 401(k) plan outside of the provided mutual funds selected by the company’s Retirement Committee. This type of investment choice is called a “self-directed 401(k) investment option”. Some individuals who work for companies providing a 401(k) self-directed investment option choose to invest in “ETFs” which stands for Exchange Traded Funds. ETFs operate somewhat like a mutual funds, however they are valued continuously instead of at the end of each trading day.

Michaels’ 401(k) Retirement Committee regularly reviews existing investment fund performance to ensure the funds are appropriate choices for our 401(k) participants. The Committee has considered self-directed investment options in the past, however, has decided against adding them as an investment option for two main reasons – (a) very few participants elect to actively invest their 401(k) assets and (b) it is very difficult to ensure Team Member compliance with stringent IRS and Department of Labor regulations.

Paid Leave

Maternity Leave

“Is there any chance that we are reviewing a maternity leave program? Or increasing the coverage to be 100% paid for a full 12 weeks?”

Current

  • Salaried Team Members and Assistant Store Managers are eligible for company-paid short-term disability.
  • Hourly Team Members may choose to purchase short-term disability coverage.

Eligible Team Members receive a short-term disability benefit equal to 60% of regular salary up to a maximum of $1,000 per week while unable to work, including for giving birth (typically six weeks).

Prevalence for Retail

Our practice mirrors the retail survey data.

Paid Parental Leave for New Parents

“I’ve heard several Team Members say that we could improve the amount of paid leave for new parents. Many companies are improving their plans to 6 or 12 weeks. Are we considering increasing this for our Team Members as well?”

Michaels has a Parental Leave Policy available for Salaried Team Members, Store Managers, and Assistant Store Managers. This policy provides 80 hours of paid time off for the birth, adoption, or foster placement of a child. This leave time is to be used within one (1) year of the birth or adoption of the child.

Hourly Team Members are currently not eligible for paid parental leave; however, they may request unpaid time off for the birth, adoption, or foster placement of a child.

Maternity/Birth Leave

Our maternity leave for mothers giving birth is common among retail companies. Most retailers provide for at least six weeks of short-term disability pay during this time. In addition, the Federal Medical Leave Act allows up to 12 weeks of unpaid, job-protected leave within 1 year of the birth of a child or placement of a child for adoption or foster care.

Adoption Leave

Our parental leave program of two weeks is common among retailers for salaried and part-time hourly Team Members. We are evaluating our parental leave policy for our full-time hourly Team Members many of whom work in our distribution centers.

Other

Internal Job Posting Pay Rate

“Do we have any plans to make updates to the internal job posting in Workday to include the pay grade for the position?”

Great question! We have now updated our Workday system to display this information for internal job postings.

Holiday Helpers

This program is available on a volunteer basis from mid-November through December for Support Center Team Members. We highly encourage Team Members across our Support Center to volunteer in our stores during this time to connect with our Makers and support our frontline store Team Members.

Cell Phone Reimbursements & Discounts

Cell Phone Reimbursement Coverage

“For Team Members who work daily in model stores or competitively shop competitors, the cell phone is essential to remain reachable while not working directly on a laptop. Will cell phone coverage be reconsidered for these Team Members?”

Michaels reviewed cell phone reimbursement coverage a few years ago from a cost perspective and determined certain groups could receive reimbursement.

Currently, cell phone reimbursement is limited to:

  • Store operations at the Director level or above who travel 75% or more of the time.
  • Select roles that require first responders for urgent incident management issues.

For more detailed information, please refer to the Mobile Phone Allowance Policy.

AT&T Internet Discount

“Could you look into the possibility of the AT&T discount also including internet for those who work from home?”

Our AT&T Discount is negotiated directly with AT&T as a major vendor of Michaels. Michaels Team Members are eligible for a 23% discount on qualifying monthly services from AT&T.

In order to receive the discount, mention FAN: 41028 when you contact AT&T. For more information and to shop online, please visit att.com/wireless/MICHAELS. You can receive up to 30 GB of mobile hotspot data per line which can supplement for internet usage from home.

AT&T Pre-Paid Eligibility

“Do the cell phone benefits also cover pre-paid AT&T plans?”

Please refer to the information above and check directly with AT&T at att.com/wireless/MICHAELS. AT&T is always updating their discounts to provide cost-effective service to Michaels Team Members.

Michaels CARES

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Helping in Times of Need

Michaels CARES is a 501(c)(3) charity that helps Team Members in their greatest time of need.

How We Help

  • Destruction of or Severe Damage to primary residence due to natural disaster or victim of a crime.
  • Forced Evacuation from primary residence by local community authority due to severe weather conditions, natural disaster, or other hazardous condition.
  • Death of Team Member or eligible family members.
  • Critical illness or injury of Team Member or eligible family members.
  • Foreclosure/eviction.
  • Homelessness.
  • Transportation Issues due to theft or car accident.

How You Can Help

  • Set up payroll deductions in Workday.
  • Make a one-time donation in store using SKU #10498317.
  • Support your fellow Team Members.

Apply for Help

Make sure you meet the requirements before you submit your application for assistance. Here’s a quick checklist to follow when you apply:

  • Application must be completed in its entirety.
  • Sponsor must sign the application (sponsors are a critical part of our process).
  • Supporting documents are attached – more is better.

Have questions? Read the Michaels CARES FAQs.

Ready to apply? Follow the link below to open and complete the application.

Michaels CARES

Contact

3939 W. John Carpenter Fwy.
Irving, Texas 75063

Phone: 972-409-5858