Benefits at a Glance
Full-Time Employment Benefits2nd.MD
Free Expert Medical Advice & Second Opinions for Critical Health ConcernsThis program is for Team Members enrolled in a BCBSTX medical plan.
Expert Medical Services
Your medical coverage with BCBSTX includes FREE access to expert medical advice and second opinions for critical health concerns from some of the country’s leading medical providers.
When you’re facing a critical medical decision, 2nd.MD can help you receive the right diagnosis and the right course of treatment — all at no cost to you. They can put you in touch with a board-certified, leading doctor, specializing in your area of need, by video or phone within 3-5 days of your request. The 2nd.MD Care Team will coordinate all the details for you and help you collect the necessary medical records, so you can focus on getting the best care possible.
This benefit is available to all U.S. Team Members and dependents enrolled in a BCBSTX medical plan.
Get Started
- Activate your account by visiting 2ndmd.com/michaels or calling 1-866-841-2575.
- Download the 2nd.MD app so that no matter where you are, you can speak a 2nd.MD specialist via video.
Provider
Blue Cross & Blue Shield of Texas (BCBSTX)
Contacts
For Assistance with Part-Time Benefits & Extras| Category | Contact | Phone Number | Website |
|---|---|---|---|
| Benefit Extras & Discounts (Part-Time) | Advancial Credit Union | 1-800-322-2709 | Visit Website |
| Employee Assistance Program (EAP) | Aetna Resources for Living (EAP) | 1-800-283-5645 | Log In Username: Michaels Access Code: 8002835645 |
| Fitness Discounts | Camp Gladiator | Visit Website | |
| Virtual Care/Telehealth | CirrusMD | Access CirrusMD & Log In | |
| Tuition Discounts | Colorado Technical University | 1-866-897-1560 | |
| Benefit Extras & Discounts | Corporate America Family Credit Union (CAFCU) | 1-800-359-1939 | Visit Website |
| Employment Verification | 1-800-367-5690 (ID: 11668) | Visit Website | |
| Fitness Discounts | HUSK | 1-800-294-1500 | Visit Website |
| Child Care Discounts | KinderCare Learning Centers | 1-888-525-2780 | Visit Website |
| Claims for Disability, Leave of Absence (LOA), Accident & Critical Illness | Matrix Absence Management | 1-888-288-1354 | Log In |
| Health, Life, Auto & Home | Mercer Indigo (Michaels Part-Time Benefits Program) | General Support: 1-855-429-8851 Health Markets: 1-855-568-0140 | Visit Website |
| Discounts | PerkSpot | 1-866-606-6057 | Log In |
| Supportiv | Supportiv | Online Chat Only | Website |
| HR, Payroll, Benefits & Open Enrollment | Team Member Services | 1-855-432-MIKE (6453) | |
| Tuition Discounts | University of Phoenix | 1-866-354-1800 | Visit Website |
| 401(k) | Voya | 833-396-4015 | Log In |
| Tuition Discounts | WGU Texas Online University | 888-210-8880 | Visit Website |
| Payroll, HR, & Benefits (Qualifying Life Events & Open Enrollment) | Workday | Log In |
Apps
New Hire Hub
Benefits Enrollment Guidance for Newly-Hired Part-Time Team MembersWelcome to the Michaels Team
Congratulations! We’re excited you’re joining the Michaels team. To begin your career with us on the right foot, we want to make sure that the process of getting your employee benefits started is as easy as possible.
You can enroll in Health, Life, Auto, and Home insurance coverage whenever you’re ready. Choose from several medical, dental, and vision plans, prescription drug options, telehealth access, term life, and auto and home insurance. After you complete 500 hours of service and reach age 21, you can also enroll in the Michaels 401(k) Plan.
Explore Part-Time Benefits
Questions?
Contact Team Member Services at 1-855-432-MIKE (6453).
Employment Status Change
How Your Employment Status Change Impacts Your BenefitsWhen your employment status changes from part-time to full-time, or from full-time to part-time, you’ll have different Michaels benefit options.
What's Next for Your Benefits
Changing to Full-Time (Previously Part-Time)
For Team Members who are now full-time: You can choose to end any part-time coverage and any new full-time coverage you elect will begin immediately, as long as: a) you have completed 30 days of employment, and b) you enroll in full-time benefits via Workday within 30 days of the status change.
If you enroll dependents in Michaels full-time medical and/or dental coverage, our third-party vendor, Consova, will mail information to your home address verifying eligibility. Remember, coverage for new dependents may be delayed until you complete the dependent verification process. For more information, visit the Eligibility page.
Changing to Part-Time (Previously Full-Time)
For Team Members who are now part-time: On the 1st of the month following the status change, any full-time medical, dental, vision, life and AD&D, disability, critical illness, and accident benefits that you previously elected will end. You can elect part-time health, life, auto, and home coverage by visiting the Mercer Indigo website for Michaels Part-Time Benefits.
Select the appropriate button at the top of your screen (Full-Time or Part-Time) to determine what Michaels benefits are available with your new status.
Regardless of your employment status:
- All Team Members can save for retirement via the 401(k) Plan and receive the same Michaels matching contributions.
- You still have access to all of the same voluntary benefits and discounts.
Helpful Resources
Qualifying Life Events
Like a change in employment status, other life events may qualify you to update your benefit elections outside of the open enrollment period. Follow the link below for more detailed information about qualifying life events and requesting a change in status.
Get Support
For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.
SurgeryPlus
Guided Access to Excellent Surgical CareThis program is for Team Members enrolled in a BCBSTX medical plan.
Surgical Care Coverage
For planned, non-emergency surgeries, SurgeryPlus provides a personalized concierge experience through a dedicated Care Advocate as well as access to quality care through a network of credentialed health care providers. By using the SurgeryPlus benefit, you may be able to save money through reduced financial responsibility.
When you need to plan a surgery, make SurgeryPlus your first call: 833-552-1694.
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Eligibility
SurgeryPlus is a supplemental benefit offered at no additional cost to Michaels Team Members enrolled in a BCBSTX medical plan.
What's Covered
SurgeryPlus covers the most expensive costs associated with surgery, so you’ll pay less for your procedure. Your coverage includes:
- Dedicated support and guidance
- Access to our network of thousands of highly qualified and carefully selected surgeons
- Consults and appointments with your SurgeryPlus surgeon
- Anesthesia, procedure and facility (hospital) fees
Covered Surgical Procedures
- Knee
- Hip
- Shoulder
- Foot & Ankle
- Wrist & Elbow
- Spine
- General Surgery
- Gastroenterology
- GYN
- Bariatric
- Cardiac
- ENT
Coinsurance & Travel Coverage
Michaels waives your coinsurance for your surgical procedure and travel is covered for you and a companion, as needed.
For more information, including a complete list of available surgeries offered under the SurgeryPlus benefit, log in to the SurgeryPlus portal or call 833-552-1694 to speak with a Care Advocate.
Surgeon Quality
With SurgeryPlus, you have access to the Surgeons of Excellence Network. All SurgeryPlus surgeons are:
- Licensed
- Board certified
- Saving money on healthcare
- Screened for malpractice, sanctions, and criminal records
- Fellowship trained
Full-Service Concierge
SurgeryPlus provides access to a dedicated Care Advocate throughout your health care journey. This full-service concierge will help you:
- Locate the best-fitting Surgeon of Excellence
- Schedule timely appointments
- Coordinate transfer medical records
- Schedule follow-up as necessary
Call 833-552-1694 to speak with a Care Advocate today.
Transparency in Coverage Information
If you would like would like to see pricing information for covered items and services for Surgery Plus network provider rates, follow this link: Provider Pricing Transparency. This link is being provided to you as a fulfillment of our requirement to you to provide transparent pricing information, effective July 1, 2022.
Helpful Resources
To learn more about what’s covered under your SurgeryPlus benefit, log in to the SurgeryPlus portal.
Provider
Lantern
BCBSTX Surgical Care Coverage Program (Formerly Surgery Plus)
Contact Information
Phone: 855-204-3922
Quick Links
Blue Cross & Blue Shield of Texas (BCBSTX)
Paid Time Off (PTO)
Vacation, Personal & Sick TimeTypes of Paid Time Off (PTO)
Michaels knows work-life balance is important. That’s why we offer various types of Paid Time Off (PTO), so you can take time away from work when you need it.
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Vacation Time
Use vacation time to rest, relax and recharge.
- You earn paid vacation time based on your job and your tenure with the Company.
- For new hires, your number of vacation days is prorated based on 1) the number of pay periods left in your vacation plan year, and 2) your job position.
- Vacation is not carried over or paid out when you leave the Company, unless required by law.
Read the Full Policy
For more details, refer to the HR Manual 8.1 Vacation/Personal Time Policy on MIKHUB and Intranet.
Personal Time
Field Full-Time Team Members
- Field full-time Team Members receive eight (8) Personal Hours annually that are not prorated upon hire or promotion.
- These Personal Hours expire on Nov. 1 of each year, unless otherwise required by law.
Support, Management, Distribution & Artistree & Store Hourly Team Members
- Support, Management, Distribution Center, Artistree, and Store Hourly Team Members receive prorated Personal Hours based on the number of pay periods left in the vacation plan year upon hire or promotion.
- These Personal Hours expire on Feb. 1 each year, unless otherwise required by law.
Read the Full Policy
For more details, refer to the HR Manual 8.1 Vacation/Personal Time Policy – US on MIKHUB and Intranet.
Sick Time
Use your Sick Time hours in the case of injury or illness for yourself or a family member, and to attend doctor or dental appointments for you or a family member.
Read the Full Policy
For more details, refer to the HR Manual 8.4 Sick Leave Policy on MIKHUB and Intranet.
Requesting Time Off
Team Members should request their Paid Time Off (PTO) in the same system used to enter their time (i.e. Workday or WorkSmart).
You must request a Leave of Absence (LOA) if you are going to be absent from work for more than five (5) consecutive working days due to a personal, medical, or other reason.
Learn More & Request LOA
Get Support
For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.
Hinge Health
Upcoming Webinars
| Webinar Details |
Date & Time | Link to Join |
| Unpacking Pain: Contributing Factors & Getting Support |
Wednesday, April 9 at 1 p.m. ET/12 p.m. CT | Register/Join |
| Hinge Health 101: Digital Exercise Therapy for Pain Relief |
Wednesday, April 16 at 1 p.m. ET/12 p.m. CT | Register/Join |
This program is for Team Members enrolled in a BCBSTX medical plan.
Exercise Therapy Program
Overcome chronic back and joint pain at home with the Michaels exercise therapy program from Hinge Health. It can improve back, knee, hip, neck, and shoulder pain without drugs or surgery.
This free program is available to all Team Members and dependents age 18 and older enrolled in a Michaels BCBSTX medical plan.
Once enrolled, you’ll receive:
- A tablet computer and wearable motion sensors
- Unlimited one-on-one health coaching
- Personalized exercise therapy
Get Started
If back or joint pain is keeping you from doing things you love, use the links below to learn more and apply to join the program. You’ll complete a questionnaire about your pain and other medical conditions to make sure the program is right for you.
Join the Program
Provider
Hinge Health
BCBSTX Exercise Therapy Program
Contact Information
Phone: 1-855-902-2777
Quick Links