Mercer Health Advantage (MHA) Program

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Health Care Help for You

Sometimes managing your health requires more than doctor visits, lab tests, and prescriptions. Blue Cross and Blue Shield of Texas (BCBSTX) makes it easier than ever for you to get the most from your health plan benefits. Your health plan includes the Mercer Health Advantage program, which offers specialized training and support from Personal Health Clinicians and Benefits Value Advisors (BVAs).

To reach a Personal Health Clinician or BVA, simply call the number on the back of your member ID card.


Personal Health Clinicians

Personal Health Clinicians* are trained to help with your health and benefit questions, concerns, and more. Each clinician is backed by a team of health specialists, including behavioral health clinicians, social workers, and a pharmacist.

A Personal Health Clinician* can help you:

  • Keep up with doctor’s appointments and other care-related activities.
  • Review your doctor’s instructions.
  • Coordinate your care needs after an illness, procedure or surgery.
  • Know what to expect if you spend time in the hospital.

*Talking with a Personal Health Clinician is not a substitute for medical advice. Care and treatment decisions are between you and your health care provider. If you are having a medical emergency, call 911.

Benefits Value Advisors (BVAs)

Available 24 hours a day, seven days a week, Benefits Value Advisors (BVAs) partner with dedicated Personal Health Clinicians to help you get the most from your benefits. BVAs can help you get costs for providers and procedures, assist with referrals and prior authorizations, schedule appointments and more.

Know Your Benefits

24/7 Nurseline

  • Answers general health questions
  • Helps you decide where to get care

Behavioral Health

  • Covers treatment for anxiety, stress and depression
  • Helps with substance use and eating disorders, autism and other conditions

Fitness Program

  • A choice of gym networks to fit your budget and preference
  • Different membership options2 to best meet needs and preferences
  • Provides discounts at 40,000 well-being providers nationwide

Women’s and Family Health

  • Ovia®, Ovia® Pregnancy, or Ovia™ Parenting Apps
  • Helps with high-risk pregnancies
  • Support from maternity specialists

Stay in Touch with BCBSTX

You can decide how you want Blue Cross and Blue Shield of Texas (BCBSTX) to contact you about your health plan benefits. Below are three quick steps to take now to make using your health plan easier. This way, when you need to use your benefits, you’ll be ready to go.

Step 1: Put the BCBSTX phone number in your contact list.

  • You can reach a BCBSTX Personal Health Clinician or Benefits Value Advisor (BVA) by calling the number on the back of your member ID card.
  • Personal Health Clinicians can answer questions about your health insurance and help you navigate the health care system. A BVA can help you get costs for providers and procedures, assist with referrals, schedule appointments, set up pre-authorizations and more.
  • Put this number in your phone contact list now!

Step 2: Tell BCBSTX how you want to stay in touch.

  • Add or update your contact preferences by visiting
  • This way, BCBSTX will know how to reach you with important benefits and health information.

Step 3: Download and use the BCBSTX app to find a doctor, access your digital ID card, and more. To download, just text BCBSTXAPP to 33633.

Nobody wants to imagine their pet getting sick or injured, but when it comes to your pet’s health, it’s best to expect the unexpected. When you enroll in Pet Health Insurance, administered by Wishbone, you will receive a 70% reimbursement on your pet’s veterinary care after meeting the $250 deductible. Protecting your pet’s health and your finances has never been easier!

Wishbone Pet Insurance is accepted at any vet in the U.S., including emergency hospitals. Once you file a claim, you can expect a fast reimbursement via a mailed check.

This benefit will not be set up as a payroll deduction but instead by credit card payment through Wishbone.

Helpful Resources

Update Your Contact Preferences

Medical Coverage Plan Information