Leave of Absence (LOA)

Types of Leave & How to Request Leave
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Requesting Leave

Michaels offers Leave of Absence (LOA) as well as Paid Time Off (PTO). To learn about the types of leave and PTO available to you and when/how to apply, refer to the resources on this page. If you need further guidance, contact Team Member Services.

PTO vs. Leave

Paid Time Off (PTO)

  • Paid Time Off (PTO) includes vacation time, personal time, and sick time. For more detailed information and to read the Michaels PTO policies, visit this link: Paid Time Off (PTO).

Leave of Absence (LOA)

  • You must request a Leave of Absence (LOA) if you are going to be absent from work for more than five (5) consecutive working days due to a personal, medical, or other reason. Read the Michaels Leave of Absence (LOA) Guide for more detailed information.
  • To apply for LOA, call Reliance Matrix at 1-888-288-1354. You will be asked to provide your personal or job-related illness or injury, along with your medical provider information.


Paid Parental Leave (PPL)

All full-time exempt Team Members are eligible for Paid Parental Leave (PPL) to support families after the birth, adoption, surrogacy, or legal placement of a child.

The PPL policy, linked below, covers birthing mothers and all eligible non-birthing parents, including dads and domestic partners.

Short-Term & Long-Term Disability (STD & LTD)

To receive Short-Term Disability (STD) benefits, you must be unable to perform the essential duties of your job due to accidental injury, sickness, mental illness, or pregnancy. Long-Term Disability (LTD) provides income protection if you become disabled and cannot work due to an illness or injury that lasts for more than 90 days.

Important: Leave and Disability claims are approved separately by Matrix. If your LOA claim is approved, this does not automatically mean that your STD/LTD claim has been approved.

Video Overview of Leave, Disability & Voluntary Benefits

Get Support

For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT.

Claims Guidance for LOA, Disability & Voluntary Benefits

Important Note About Claims for Kaiser Members

Team Members who are enrolled in a Kaiser medical plan must complete an authorization release form in order to file a claim with Matrix.

  1. Matrix will provide you with the authorization release form to sign and return.
  2. This form is required in order for Matrix to obtain the required medical certification from your physician.
  3. Failure to provide the signed authorization release form to Matrix will result in your claim being denied.

Submit Your Claim Online


Reliance Matrix

Disability, Life & AD&D, Accident, Critical Illness, Hospital Indemnity Insurance


Phone: 1-855-RSL-CLAIM (775-2524)