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Need Help? Contact Team Member Services
Need Help? Contact Team Member Services
Call Team Member Services at 855-432-MIKE (6453), option 2, or submit a ticket in Knowledge Zone.
Select your medical plan provider below to access your tobacco fee and cessation information.
If you and/or your spouse or domestic partner have self-identified as a tobacco user while currently enrolled in a Michaels BCBSTX medical plan, you are paying an additional tobacco fee of $30 per person, per paycheck, totaling $780 per person for the 2026-2027 benefits plan year. This fee is paid via a payroll deduction from each paycheck.
Participation in the BCBSTX Tobacco Cessation Program will qualify you for the Michaels Tobacco Cessation Incentive, which will waive the tobacco fee, as described below.
You will select your tobacco use status when you enroll in your benefits each year. You can only update your tobacco use status during the annual open enrollment period, unless you complete the BCBSTX Tobacco Cessation Program and qualify for the Michaels Tobacco Cessation Incentive.
Michaels would like to reward you for taking steps to improve your health and quit tobacco use throughout the year by waiving your tobacco fee.
Note: If medical reasons prevent you from completing the BCBSTX Tobacco Cessation Program, please contact the Benefits Team at 1-855-432-MIKE (6453) and we will work with you and your physician if you wish to find an alternate way to qualify for the incentive.
Michaels cares about you and your family’s well-being. For all Team Members and covered dependents enrolled in a Michaels BCBSTX medical plan, we are pleased to provide a free Tobacco Cessation Program to help you quit smoking and take steps toward a healthier future.
More detailed information can be found below and in the Program Overview. To get started, log in to your BCBSTX account.
In addition to the Tobacco Cessation Program, nicotine patches are covered under the ACA Preventive Drug List for a $0 copay.

If you and/or your spouse or domestic partner have self-identified as a tobacco user while currently enrolled in a Michaels Imagine360 medical plan, you are paying an additional tobacco fee of $30 per person, per paycheck, totaling $780 per person for the 2026-2027 benefits plan year. This fee is paid via a payroll deduction from each paycheck.
Participation in the Imagine360 Tobacco Cessation Program will qualify you for the Michaels Tobacco Cessation Incentive, which will waive the tobacco fee, as described below.
You will select your tobacco use status when you enroll in your benefits each year. You can only update your tobacco use status during the annual open enrollment period, unless you complete the Imagine360 Tobacco Cessation Program and qualify for the Michaels Tobacco Cessation Incentive.
Michaels would like to reward you for taking steps to improve your health and quit tobacco use throughout the year by waiving your tobacco fee.
Note: If medical reasons prevent you from completing the Imagine360 Tobacco Cessation Program, please contact the Benefits Team at 1-855-432-MIKE (6453) and we will work with you and your physician if you wish to find an alternate way to qualify for the incentive.
Michaels cares about you and your family’s well-being. For all Team Members and covered dependents enrolled in a Michaels Imagine360 medical plan, we are pleased to provide a free Tobacco Cessation Program to help you quit smoking and take steps toward a healthier future.
In addition to the Tobacco Cessation Program, nicotine patches are covered under the ACA Preventive Drug List for a $0 copay. Visit the Pharmacy page to access the most updated version of the drug list.
To enroll in the Tobacco Cessation Program, call 800-882-2109 or email coaching@mywellportal.com.

If you are enrolled in the Michaels Kaiser medical plan, please refer to the Tobacco-Free Campus Toolkit, linked below, for tobacco cessation resources.
This page provides an overview of the resources and services available to full-time Team Members navigating the birth or adoption of a child.
The birth or adoption of a child is considered a qualifying life event, allowing you to make changes to your benefits outside of the annual open enrollment period.
You will need to add your child as a dependent before adding them to your medical and/or dental coverage. Follow the Workday Job Aid for Adding Dependents for step-by-step instructions on how to add your new child as a dependent on your Workday profile.
If you are adding a dependent to your medical and/or dental coverage, our third-party vendor, iVerifyPro (formerly Consova), will contact you directly to conduct a dependent eligibility audit. Review the Dependent Eligibility information for further details.
Michaels offers several medical plan options, all with prescription drug coverage. As your family is growing, it’s important to review the different plan options we offer and select the one that best aligns with your budget and medical coverage needs.
Having a Health Savings Account (HSA) might help with some of the medical costs associated with having a baby. You have the option of opting into a Choice HSA plan if you choose to change your elections and medical plan through your birth event.
During this time, it will also be beneficial to review your current dental coverage, as you might want to add your growing family to your plan.
MDLIVE lets you visit independently contracted MDLIVE board-certified doctors when you may need care. MDLIVE doctors may help treat non-emergency medical and pediatric health issues. Plus, they may even write and send prescriptions to a nearby pharmacy, when appropriate.
With Kaiser Telehealth, you can use everyday devices like your smartphone, laptop, or tablet to get care outside of where your typical care team is physically located. Telehealth usually means connecting virtually with a health care professional while you’re out in the real world, such as in your backyard, at the park, or at the beach. However, telehealth can take place during office visits, too, like when your doctor consults with a specialist in another room or facility.
If you are eligible for adoption assistance, Michaels will reimburse you up to $5,000 per adoption to help cover adoption fees, attorney fees, court costs, travel expenses, medical fees for the child, and temporary foster care.
To apply for adoption assistance, you must meet all criteria outlined in the Adoption Assistance Policy and complete the necessary form within six (6) months of the finalization of the adoption.
For more information, call Team Member Services at 1-855-432-MIKE (6453).
We care about your mental health as much as we care about your physical health. The Aetna Resources for Living Employee Assistance Program (EAP) is a free, confidential resource available for you and your family — even if you’re not enrolled in any Michaels benefit plans.
The EAP offers support for you emotional well-being as you transition into this new phase in life, as well as a variety of free Care Kits for pregnancy, welcoming a new baby, and child safety.
You also have unlimited access to Supportiv, an online peer support service that can help you cope with stress, work, family issues, loneliness, anxiety, parenting, motivation, and more. Supportiv can be a great resource as you navigate the changes that come with becoming a new parent.
Michaels offers all full-time Team Members Basic Child Life Insurance at no cost to you. You will receive a benefit of $1,000 for your child.
Remember to enroll in coverage when you are updating your benefits through your qualified life event.
With your growing family, it might be time to look into your retirement and investment options. We partner with Voya Financial® to bring you enhanced retirement savings experience with the Michaels Stores, Inc. Employees 401(k) Plan.
Michaels has a Parental Leave Policy available for Salaried Team Members, Store Managers, and Assistant Store Managers. This policy provides up to eight (8) weeks of paid time off for the birth, adoption, or foster placement of a child.
This leave time is to be used within one (1) year of the birth or adoption of the child. PPL runs concurrently and is offset by other paid leaves such as state disability or Short-Term Disability (STD).
Hourly Team Members are currently not eligible for PPL; however, they may request unpaid time off for the birth, adoption, or foster placement of a child.
Exempt Team Members who welcome a child and who are not also the birth parent will also receive PPL covering 100% of their base pay for up to 8 weeks.
After 8 weeks of PPL, parents can take up to two additional weeks (80 hours) of sick time, vacation, or personal pay based on available balances and in accordance with all applicable Company policies.
Our maternity leave for mothers giving birth is common among retail companies. Most retailers provide at least six (6) weeks of Short-Term Disability (STD) pay during this time. In addition, the Federal Medical Leave Act (FMLA) allows up to 12 weeks of unpaid, job-protected leave within one (1) year of the birth of a child or placement of a child for adoption or foster care.
The STD benefit will be paid based on your duration of disability. Generally, the duration for maternity disability is up to six (6) weeks following a normal delivery and up to eight (8) weeks following a C-section. The normal elimination period applies, beginning on the date the Team Member’s doctor reports the Team Member is disabled. There is no elimination period for maternity disability.
If your are an Hourly Team Member, you must enroll in STD coverage within 31 days after you become eligible or wait until the following open enrollment period.
Hourly Assistant Store Managers and Salaried Team Members are automatically enrolled upon becoming eligible.
You must file your Leave of Absence (LOA) and Short-Term Disability (STD) claims with Reliance Matrix.
File Your Claim(s) Online with Reliance Matrix
Team Members who are enrolled in a Kaiser medical plan must complete an authorization release form in order to file a claim with Reliance Matrix.
This program is for Team Members and dependents enrolled in a Michaels BCBSTX or Imagine360 medical plan.
You’ve heard of diabetes. But what exactly is it, how does it impact the body, and how can it be managed? Diabetes is a condition that affects how the body processes sugar in the blood. People who have been diagnosed with diabetes spend about $17,000 each year on medical expenses. Out of that $17,000, over $9,500 is for diabetes treatment.
Your medical coverage with BCBSTX or Imagine360 includes access to Teledoc Health’s personalized Diabetes Management program.
The Diabetes Management program supports people diagnosed with type 1 or type 2 diabetes and helps make living with diabetes easier.
Teledoc provides support and tools to live your healthiest life possible including:
Getting registered for the Diabetes Management program is easy and only takes a few minutes.
You will start the process by answering a few simple questions about your health to see if you qualify for the program. If you qualify, you will be mailed a Welcome Kit with instructions on how to get started.
You can download the Teladoc Health app, call 800-835-2362, or visit TeladocHealth.com/Register/MICHAELS.
If you prefer to receive support in Spanish, this option is available to you as well.

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When you elect the Kaiser HRA medical plan, Michaels contributes tax-free dollars to your health reimbursement account (HRA) which can pay for eligible medical expenses.
Your HRA, administered through Kaiser Permanente, is automatically debited when you receive covered medical services, and this amount is typically applied to your deductible.
Yes. The funds contributed by Michaels will be available to you at the beginning of the plan year.
Yes. The contributions to your HRA will roll over from year to year until you’re no longer enrolled in the Michaels Kaiser HRA plan.
Once your HRA is active, you can access your account information online, 24 hours a day, 7 days a week, online at kp.org/healthpayment. You’ll be able to view
your balance, file claims, view transaction history, and more.
Yes, you can have both accounts. A flexible spending account (FSA) allows you to set aside tax-free money to help pay for eligible out-of-pocket expenses. To learn more, visit this link: Flexible Spending Accounts.
With the Kaiser HRA plan, if you have family coverage, one person can meet the individual plan deductible and then the plan will share costs for that individual: this is called coinsurance.

Michaels will put money into your HRA depending on who is covered under your plan. You can use this money to pay for eligible in-network services until the account balance reaches a total of $0.
If you select the Kaiser HRA plan, you will have access to the full HRA contribution upfront, no matter when you are hired.
If you use all the money Michaels contributed to your account, then you will pay out-of-pocket for any remaining health care expenses, until you meet your plan deductible. Remember, in-network preventive care is always 100% covered.
After you’ve met your plan deductible, Michaels will pay for a percentage of your health care expenses, and you will pay for the remainder of the costs: this is called coinsurance.
If your health care expenses reach your out-of-pocket maximum, Michaels will pay for 100% of your eligible in-network costs for the rest of the plan year.
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When you elect the Michaels Choice HSA medical plan, you are eligible to participate in a Health Savings Account (HSA). An HSA is an account much like a 401(k) plan, but it is used for eligible health care expenses.
An HSA is a pretax savings account for health care expenses that provides a triple tax advantage that lets you keep more of your money!
Michaels contributes tax-free dollars to your HSA and you can contribute, too.* These funds can be used to pay for eligible health care expenses, now and in the future.
*Each year, the IRS issues maximum contribution limits for HSAs, as outlined below.
Annual Contribution Limits |
|
| Individual Coverage | |
| How Much Michaels Contributes1 | How Much You Can Contribute |
|
$500 per year |
Up to $4,400 If you are age 55 or older, you may contribute an extra $1,000 per year. |
| Family Coverage | |
| How Much Michaels Contributes1 | How Much You Can Contribute |
|
$1,000 per year |
Up to $8,750 If you are age 55 or older, you may contribute an extra $1,000 per year. |
|
1Michaels contribution amount is pro-rated for new hires or when first enrolling in the Choice HSA Plan.
|
|
Yes. When calculating your annual contributions, remember to include in your Michaels contributions!
No, the Health Savings Account (HSA) catch-up contribution is not included in the annual IRS maximum contribution limit.
The HSA can be used for medical, prescription drugs, dental, and vision expenses, including deductibles, coinsurance, and office visits (in-network and out-of-network).
No. Contributions from Michaels are deposited each pay period, over the annual 26 pay periods and is prorated for new hire Team Members or newly enrolled in the Choice HSA plan.
Yes, the contributions to your HSA will roll over from year to year without affecting your next year’s IRS maximum contribution limits.
You must set up an account through Health Equity, our HSA administrator, for your contributions and your Michaels contributions to be deposited.
You will receive a debit card from Health Equity to pay for eligible expenses.
Yes. Reimbursement claims for eligible expenses can be submitted through Health Equity.
Because you have an HSA, the IRS allows you to contribute to a Limited Purpose FSA (LPFSA) that can be used for eligible dental and vision expenses only. You may also participate in the Dependent Care FSA (DCFSA).
For more information about FSAs, visit this link: Flexible Spending Accounts.

FSA & HSA
HSA: 866-346-5800
FSA: 877-924-3967

At Michaels, you are our number one priority and we are here to help when you need it most. This page provides an overview of the grief counseling resources and services available to full-time Team Members and family members navigating the loss of a loved one.
If you and/or members of your family are experiencing the loss of a loved one, please reach out to a Benefits Partner for assistance in getting a life insurance claim processed with Reliance Matrix.
To begin this process, open a Knowledge Zone ticket with any questions regarding your life claim and a Benefits Partner will contact you about your claim and next steps.
Team Members who are enrolled in a Kaiser medical plan must complete an authorization release form in order to file a claim with Reliance Matrix.
All full-time Team Members, regardless of whether they enroll in a medical or dental plan, will receive Basic Life Insurance at no cost to them. Additionally, Michaels offers Team Members with the opportunity to enroll in Optional Life and Optional Accidental Death & Dismemberment (AD&D) Insurance. Please reach out to a Benefits Partner by opening a Knowledge Zone ticket for more information regarding these benefits for you and your spouse or domestic partner.
If you experience a qualifying life event such as the loss of a loved one, you will have 30 days following the date of the life event to make changes to your benefit elections, and this change in status must be consistent with the life event.
You will first need to update your dependents in Workday before completing the qualifying life event.
Some documentation may be required with your request: an acceptable form of documentation would be a death certificate that details the date of passing of a loved one.
Your beneficiaries are managed in Workday. To update your beneficiaries, follow the steps below.
We understand that grief can be difficult for you and your family, and you may require more time away from work to dedicate to your loved ones following a loss.
Consider requesting a Leave of Absence (LOA) if you plan to be away from work for longer than a week. You can request leave if you’re going to be absent from work for more than five (5) consecutive working days due to a personal, medical, or other reason.
Read the Michaels Leave of Absence (LOA) Guide and visit the LOA page for more detailed information about requesting leave. To initiate a request, call Reliance Matrix at 1-888-288-1354.
The Employee Assistance Program (EAP) is a free, confidential resource available for you and your family – even if you’re not enrolled in any Michaels benefit plans.
The EAP includes counseling services for all Michaels Team Members:
There are three ways for you to find more information and access EAP resources:
Supportiv is an online tool that lets you talk through any mental health, emotional, or social struggles in small group chats with people who can relate. Discussions are anonymous and are guided and safeguarded in real time by professional facilitators. Supportiv is anonymous and available 24/7.
Visit the Supportiv page for program information, resources, and on-demand webinars.
Michaels CARES is a 501(c)(3) charity that helps Michaels Team Members, including by providing financial assistance in the event of the death of a Team Member or eligible family member(s).
To request assistance, make sure you meet the requirements below and then complete the application.
Here’s a quick checklist to follow when you apply:
Have questions? Read the Michaels CARES FAQs and visit the Michaels CARES page for more information regarding this benefit.
PerkSpot Wellness offers various discounts on emotional wellness services that support your mental health, offering deals on therapy, meditation, yoga, and more. Perkspot partners with reputable online counseling services like BetterHelp and Talkspace.
Visit michaels.perkspot.com to access these resources and find additional information about this benefit in the PerkSpot section of the Benefit Extras & Discounts page.
Death is a qualifying life event. If you or your spouse/domestic partner are covered on Michaels medical, dental, vision, and/or flexible spending account (FSA), you will receive a COBRA notice that allows your continued participation in a Michaels medical program for up to 18 months.
You will receive the COBRA notice in the mail that details your coverage options from Taben, our COBRA administrator.
For more information, please reach out to the Taben Group at 800-675-7341.
If you would like an electronic copy of the CORBA notice, please reach out to Team Member Services by opening a Knowledge Zone ticket.