U

Use the options at the top of the page to select your country and employment type to ensure you're accessing the correct benefits information.

Need Help? Contact Team Member Services

Call 855-432-6453, Option 2
(Mon. - Fri., 8 a.m. - 5 p.m. CT)

Need Help? Contact Team Member Services

Call 855-432-6453, Option 2
(Mon. - Fri., 8 a.m. - 5 p.m. CT)

Wellness Requirement Verification

Home 5 Category: Live ( Page 5 )

Request Confirmation of Your Wellness Activity

You may have received notice from Michaels that you and/or your spouse/domestic partner (if enrolled) have not completed the wellness exam requirement and will be subject to the wellness surcharge for the next plan year (July 1, 2026 – June 30, 2027).

If you believe our records are incorrect, and all wellness activities have been completed, please complete the Wellness Activity Confirmation form on this page by June 30, 2026, and we will begin a review. Please provide all requested data so that we can quickly resolve your dispute.

Wellness exams can take up to 45 days after the date of service to be reported to Michaels. We ask for your patience while we partner with our vendors to get confirmation. Please allow us 5-7 business days to return our findings to you.

What is the Wellness Exam Requirement?

Michaels offers full-time Team Members and their spouse/domestic partner an opportunity every year to pay a lower medical premium. If you (and, if applicable, your spouse/domestic partner) are enrolled in a Michaels medical insurance plan, you must satisfy the wellness exam requirement by completing an annual physical exam between between July 1 and June 30 of the current plan year to avoid the $30 per person per paycheck surcharge via payroll deduction from each paycheck in the next plan year. Visit the Wellness Exams & Surcharges page for more information.

2025 Wellness Activity Confirmation Form

Wellness Activity Confirmation Form

* = Required

Team Member Name
Team Member Name
First
Last
(Log into Workday to find your ID)
Disputing Record(s) For
Medical Plan Administrator

Team Member Wellness Activity Information

Name
Name
First
Last

Spouse / Domestic Partner Wellness Activity Information

Name
Name
First
Last

Frequently Asked Questions (FAQs)

While we research your information, please review the list of frequently asked questions (FAQs) below, which you can also download or print in English or Spanish.

(blank)

How much will my premium increase?

If you and/or your spouse/domestic partner do not complete a wellness exam, your premium will increase by $30 per person per pay period. If both you and your spouse/domestic partner do not complete a wellness exam, it will increase by $60 per pay period. You will see the wellness surcharge added as a separate deduction on your paycheck details.

If I get my wellness exam after June 30, 2026, will I still receive a surcharge?

Yes, the last day to get a wellness exam for the next plan year is June 30, 2026.

Do I need to submit a separate form for each disputed charge – i.e., self and spouse separately?

You may submit one dispute form for both you and your spouse/domestic partner.

Do I need to open a case for Team Member Services separately?

No, the submission of this form will be reviewed by the Benefits team and each case will be investigated through the appropriate medical insurance carrier. If a ticket is submitted, your ticket will automatically be closed.

What information do I need to complete the form?

You will need to provide your team member ID, legal name, date of birth, email, contact phone number, date of wellness exam, and the name of the medical provider for the individual the charge is being disputed for.

What happens after the dispute is submitted?

If the dispute is denied, the Team Member will be contacted with an explanation. If the dispute is affirmed, the Team Member will avoid paying the surcharge for plan year 2026–2027.

Why was my wellness exam not recorded?

Wellness exams can take up to 45 days after the date of service to be reported to Michaels. We ask for your patience while we partner with our vendors to get confirmation.

How can I avoid my physical not being recorded properly this year?

Monitoring your Explanation of Benefits (EOB) statements is crucial to ensure accurate reporting of your wellness exam by your physician. In the event that you identify any discrepancies or issues, it is important to take action promptly by contacting your physician and/or insurance company to rectify the situation.

What are the dates when I am supposed to get a wellness exam?

You and your spouse/domestic partner need to complete an annual physical between July 1, 2025 and June 30, 2026. There will be no extension to the deadline.

When will I see my first surcharge?

If we determine that wellness requirements have not been completed by June 30, 2026, beginning with your August 22, 2026, paycheck, you will see the wellness surcharge added as a separate deduction on your check details. The annual wellness surcharge is $780 per person, but the amount per paycheck is only $30 per person or $60 if both the team member and spouse/domestic partner did not get an annual physical before the deadline.

Why was I not told about this surcharge?

Michaels does its best to be transparent and has communicated this information in the open enrollment guide, MIKBenefits.com guide, and several email reminders that were sent throughout the year, beginning in February.

How long do I have to dispute this charge?

You have until September 30, 2026, to dispute this charge. Any disputes after September 30, 2026, will be rejected and a refund will not be issued.

When will the wellness surcharge for the current plan year end?

June 30, 2026.

If I submitted a wellness exam for the last plan year, will I still receive credit for this plan year?

No, you need to complete an annual wellness exam each plan year to receive credit.

Why does Michaels charge Team Members a wellness surcharge?

Michaels prioritizes the well-being of every team member, supporting their individual wellness journeys and promoting the health of both Team Members and their families. Research has consistently shown that individuals who undergo regular annual physicals are less likely to experience severe illnesses, as potential diagnoses are made in a timely manner or even prevented altogether. By encouraging and facilitating these annual check-ups, Michaels aims to ensure the overall health and longevity of its workforce. Taking proactive measures to maintain the well-being of team members helps us effectively manage corporate expenses and allows us to offer competitive premiums, ultimately benefiting both the organization and its team members.

Benefits at a Glance

An Overview of Your Benefit Options

Home 5 Category: Live ( Page 5 )

For a quick overview of your benefit options, select your full-time employment type and language below to download a print-friendly version of your Benefits at a Glance.

DocumentLanguageLinks
Benefits at a Glance – Full-Time Hourly (English)English
Download
View
Benefits at a Glance – Full-Time Hourly (Spanish)Spanish
Download
View
Benefits at a Glance – Full-Time Salaried (English)English
Download
View
Benefits at a Glance – Full-Time Salaried (Spanish)Spanish
Download
View

Benefits at a Glance

DocumentLanguageLinks
Benefits at a Glance – Part-Time Stores & Distribution Centers (English)English
Download
View
Benefits at a Glance – Part-Time Stores & Distribution Centers (Spanish)Spanish
Download
View
Benefits at a Glance – Part-Time Support Center (English)English
Download
View
Benefits at a Glance – Part-Time Support Center (Spanish)Spanish
Download
View

Medical Advice

Free Expert Medical Advice & Second Opinions for Critical Health Concerns

Home 5 Category: Live ( Page 5 )

This program is for Team Members enrolled in a BCBSTX medical plan.

Expert Medical Services

Your medical coverage with BCBSTX includes FREE access to expert medical advice and second opinions for critical health concerns from some of the country’s leading medical providers.

When you’re facing a critical medical decision, 2nd.MD can help you receive the right diagnosis and the right course of treatment — all at no cost to you. They can put you in touch with a board-certified, leading doctor, specializing in your area of need, by video or phone within 3-5 days of your request. The 2nd.MD Care Team will coordinate all the details for you and help you collect the necessary medical records, so you can focus on getting the best care possible.

This benefit is available to all U.S. Team Members and dependents enrolled in a BCBSTX medical plan.

Get Started

  • Activate your account by visiting 2nd.md.com/michaels or calling 1-866-841-2575.
  • Download the 2nd.MD app so that no matter where you are, you can speak a 2nd.MD specialist via video.

Contact Your Provider

2nd.MD

2nd.MD

Medical Advice

Phone: 1-866-841-2575

This content is password-protected. To view it, please enter the password below.

Hours Changing

How Your New Employment Status Impacts Your Benefits Eligibility

Home 5 Category: Live ( Page 5 )

When your employment status changes from part-time to full-time or full-time to part-time, your benefits eligibility and coverage options will also change. This page describes how your new employment status impacts your benefits.

For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.

Select the scenario that applies to you:

Changing From Part-Time to Full-Time

As a full-time Team Member, you have access to Michaels comprehensive health and welfare benefit plans. You will be eligible for benefits effective the day you become full time if you’ve met the initial eligibility waiting period of the first day of the month following 30 days with Michaels. If you have not, you will be eligible for benefits when your waiting period has been met.

(blank)

Enrollment Deadline

Within 30 days of becoming full-time you must log in to Workday and open your “Change in Status” task in your Workday Mailbox to enroll yourself and eligible family members into benefits.

If you do not enroll during this enrollment window, your next opportunity to enroll will be during our annual benefit Open Enrollment period (which typically occurs in May), unless you experience a Qualifying Life Event that allows you to make benefit changes.

Verifying Your Dependents

You will receive instructions from iVerifyPro on how to verify the eligibility of your dependent(s) to participate in our benefit plans. You must verify their eligibility within the timeframe provided or your dependents will be dropped from your coverage.

As part of the verification process, you will be asked to provide documentation for your new dependent(s), such as a birth certificate, court order, or marriage license.

To read more about this process and to access the iVerifyPro portal, visit the Eligibility page.

Review Your Benefit Options & Enroll Online

Visit the How to Enroll page for step-by-step instructions on how to review your full-time benefit options and complete online enrollment in Workday.

How to Enroll

Changing From Full-Time to Part-Time

Existing Medical, Dental & Vision Coverage

If you are transitioning to part-time and you were previously enrolled in medical, dental, and/or vision coverage (including any pre-tax savings accounts such as the HSA), what happens to your coverage will depend on the length of your tenure with Michaels.

(blank)

More Than 12 Months Tenure

If you have more than 12 months of company seniority and are enrolled in benefits, you will have the option to remain enrolled in medical, dental, vision, and any pre-tax savings account for the remainder of the plan year (through June 30), or you may drop coverage effective the date of your status change.

Log in to Workday and open your “Change in Status” task in your Workday Mailbox to make changes.

Less Than 12 Months Tenure

If you have less than 12 months of company seniority and are enrolled in benefits, your medical, dental, vision, and any pre-tax savings account will drop effective the date of your status change.

You will receive a COBRA notification from HealthEquity (Wage Works) providing your option to continue your benefits.

 

Other Existing Benefits

(blank)

Life, AD&D & Disability Coverage

Any voluntary benefits such as optional life/AD&D and disability, and any company-provided disability benefits you were enrolled in, will stop effective the date of your status change.

401(k) Retirement, Discounts & More

401(k) Retirement Plan and Perks & Discounts
You will continue to be eligible for your Michaels 401(k) Retirement Savings Plan, and full access to Team Member Perks & Discounts, tuition assistance and reimbursement, etc.

External Benefit Options for Health, Life, Auto & Home Insurance

You may enroll in part-time health, life, auto, and home insurance coverage by visiting the Mercer Indigo website for access to part-time benefit providers.

Note: These benefit plans are managed outside of the Michaels Benefit department therefore any benefits you enroll in, you will pay the premiums directly to the provider.

Go to Mercer Indigo

English | French

Surgical Care Coverage

Home 5 Category: Live ( Page 5 )

Find Specialty Surgical Care

For planned, non-emergency surgeries, Lantern (formerly SurgeryPlus) provides a personalized concierge experience through a dedicated Care Advocate as well as access to quality care through a network of credentialed health care providers. By using the program, you may be able to save money through reduced financial responsibility.

When you need to plan a surgery, make Lantern your first call: 855-200-2099.

(blank)

Eligibility

Lantern Surgical Care Coverage is a supplemental benefit offered at no additional cost to Michaels Team Members enrolled in a BCBSTX medical plan.

What's Covered

Lantern covers the most expensive costs associated with surgery, so you’ll pay less for your procedure. Your coverage includes:

  • Dedicated support and guidance
  • Access to our network of thousands of highly qualified and carefully selected surgeons
  • Consults and appointments with your Lantern surgeon
  • Anesthesia, procedure and facility (hospital) fees

Covered Surgical Procedures

  • Knee
  • Hip
  • Shoulder
  • Foot & Ankle
  • Wrist & Elbow
  • Spine
  • General Surgery
  • Gastroenterology
  • GYN
  • Bariatric
  • Cardiac
  • ENT

Coinsurance & Travel Coverage

Michaels waives your coinsurance for your surgical procedure and travel is covered for you and a companion, as needed.

For more information, including a complete list of available surgeries offered under the Lantern benefit, log in to the Lantern portal or call 855-200-2099 to speak with a Care Advocate.

Surgeon Quality

With Lantern, you have access to the Surgeons of Excellence Network. All Lantern surgeons are:

  • Licensed
  • Board certified
  • Saving money on healthcare
  • Screened for malpractice, sanctions, and criminal records
  • Fellowship trained

Full-Service Concierge

Lantern provides access to a dedicated Care Advocate throughout your health care journey. This full-service concierge will help you:

  • Locate the best-fitting Surgeon of Excellence
  • Schedule timely appointments
  • Coordinate transfer medical records
  • Schedule follow-up as necessary

Call 855-200-2099 to speak with a Care Advocate today.

Transparency in Coverage Information

If you would like would like to see pricing information for covered items and services for Lantern network provider rates, follow this link: Provider Pricing Transparency. This link is being provided to you as a fulfillment of our requirement to you to provide transparent pricing information, effective July 1, 2022.

Get Started

To learn more about what’s covered under your Lantern benefit, log in to the Lantern portal.

Contact Your Provider

Lantern

Lantern

Surgical Care

(Formerly SurgeryPlus)

Phone: 855-200-2099

Paid Time Off (PTO)

Vacation, Personal & Sick Time
Home 5 Category: Live ( Page 5 )

Types of Paid Time Off (PTO)

Michaels knows work-life balance is important. That’s why we offer various types of Paid Time Off (PTO), so you can take time away from work when you need it.

(blank)

Vacation Time

Use vacation time to rest, relax and recharge.

  • You earn paid vacation time based on your job and your tenure with the Company.
  • For new hires, your number of vacation days is prorated based on 1) the number of pay periods left in your vacation plan year, and 2) your job position.
  • Vacation is not carried over or paid out when you leave the Company, unless required by law.

Read the Full Policy

For more details, refer to the HR Manual 8.1 Vacation/Personal Time Policy on MIKHUB and Intranet.

Personal Time

Field Full-Time Team Members

  • Field full-time Team Members receive eight (8) Personal Hours annually that are not prorated upon hire or promotion.
  • These Personal Hours expire on Nov. 1 of each year, unless otherwise required by law.

Support, Management, Distribution & Artistree & Store Hourly Team Members

  • Support, Management, Distribution Center, Artistree, and Store Hourly Team Members receive prorated Personal Hours based on the number of pay periods left in the vacation plan year upon hire or promotion.
  • These Personal Hours expire on Feb. 1 each year, unless otherwise required by law.

Read the Full Policy

For more details, refer to the HR Manual 8.1 Vacation/Personal Time Policy – US on MIKHUB and Intranet.

Sick Time

Use your Sick Time hours in the case of injury or illness for yourself or a family member, and to attend doctor or dental appointments for you or a family member.

Read the Full Policy

For more details, refer to the HR Manual 8.4 Sick Leave Policy on MIKHUB and Intranet.

Requesting Time Off

Team Members should request their Paid Time Off (PTO) in the same system used to enter their time (i.e. Workday or WorkSmart).

You must request a Leave of Absence (LOA) if you are going to be absent from work for more than five (5) consecutive working days due to a personal, medical, or other reason.

Learn More & Request LOA

Get Support

For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.

Open the Knowledge Zone