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Need Help? Contact Team Member Services

Call 855-432-6453, Option 2
(Mon. - Fri., 8 a.m. - 5 p.m. CT)

Need Help? Contact Team Member Services

Call 855-432-6453, Option 2
(Mon. - Fri., 8 a.m. - 5 p.m. CT)

Open Enrollment Resources

Your Guide to Benefits Enrollment for the 2025–2026 Plan Year
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Open Enrollment for the 2025–2026 benefits plan year is closed. If you are new to Michaels, visit the New Hire Hub for instructions on how to enroll in your benefits. If you’ve experienced a qualifying life event and need to update your benefits outside of the annual Open Enrollment period, visit Life Events & Changes in Status.

Open Enrollment Period:
May 12–23, 2025

Benefits Plan Year:
July 1, 2025–June 30, 2026

Choose Your 2025–2026 Benefits

Open Enrollment is May 12–23, 2025

At Michaels, we offer you and your family programs and resources that support and encourage a healthy lifestyle. When needed, our benefits can ease the financial burden of health care services, physicians, and medications.

The right benefits for you and your family can look different from year to year. Open
Enrollment is your once-a-year opportunity (unless you experience a qualifying life event) to select or update benefit coverages for you and your eligible family members that will start July 1, 2025.

This year, Open Enrollment is May 12–23, 2025.

You have choices when it comes to benefits. There is a wide array of plans and options available to suit your changing needs. We encourage you to review your needs for the coming year and select the benefits that will best meet your situation. Outlined on this page are reminders and next steps for you to take during this Open Enrollment period.

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Medical, Dental, Vision & More

As a Michaels Team Member, you have access to a range of benefits to meet your needs. There’s a lot to understand, so to help you make the best decisions for you and your family, detailed benefits information is available on this website.

Get started by reviewing this page and the Benefits Enrollment Guide, and then navigate to the Benefits tab in the menu at the top of every page.

Blue Cross Blue Shield Select Networks

Michaels partners with BCBSTX for our high-quality medical plans and broad network of providers to choose from. Effective July 1, 2025, BCBSTX and Michaels will implement new networks in the locations listed below. The same Michaels benefit plans will continue to be offered across all networks.

Depending on your location, you’ll have access to either the BCBS Select Network or the BCBS BlueCard PPO Network. Team Members located in the below locations can go to the specific websites to search for your provider. While some providers may no longer be considered in network, a majority of Team Members should not experience disruption in their healthcare services. For Team Members located outside of the locations below you will continue to access the BCBSTX.com/Michaels website to search for your provider.

BCBSTX Select Network Provider Finder Links

 

Annual Wellness Exam

If you and/or your spouse/domestic partner were enrolled in a Michaels medical plan on or before March 1, 2025, you each must complete an annual physical exam sometime between July 1, 2024, and June 30, 2025, to avoid paying $30 surcharge per paycheck, per person, on your medical premiums beginning in the new plan year.

Learn More: How to Fulfill Your Annual Wellness Exam Requirement

Tobacco Cessation Program

If you and/or your spouse/domestic partner are a tobacco user (including e-cigarettes and non-nicotine vaporizers) while enrolled in a Michaels BCBSTX or Kaiser medical plan, you will pay a $30 fee per person, per paycheck, added to your medical premiums beginning in the new plan year.

You can qualify to have this fee removed by completing a Tobacco Cessation Program available to you free of charge.

Pet Insurance

You have the option to enroll in pet insurance, with payment conveniently accepted via credit card.

Learn More: Wishbone Pet Health Insurance

What You Need to Do

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If you do not take action during the annual open enrollment period, your current benefit elections will continue at the new 2024-2024 rates for the 2024-2025 plan year, which begins on July 1, 2024 and ends on June 30, 2025.

You can only change your benefit elections outside the annual open enrollment period if you experience a qualifying life event. For more information about qualifying life events, please visit this link: Change in Status.

Dependent Eligibility Verification Will Be Required

If you add a new dependent to your coverage, you’ll receive instructions from iVerifyPro (formerly Consova), Michaels third-party partner, on how to verify your dependents’ eligibility to participate in our plans. As part of the verification process, you will be asked to provide documentation for your new dependent, such as a birth certificate, court order, or marriage license.

Review the eligibility requirements to determine whether your dependent is eligible to be added to your coverage.

Important note: If you previously added a dependent to your coverage and verification was not completed, verification will be required.

Benefits for Peace of Mind: Life and AD&D Coverage

Michaels offers Basic and Voluntary Life and AD&D Insurance to help protect your income if you or your spouse/domestic partner are injured, disabled, or pass away. During Open Enrollment, you’ll have the option to enroll in or update this coverage.

Evidence of Insurability (EOI), or proof of good health, may be required based on the amount of any coverage changes. Enrollment in a Michaels medical plan is not required to enroll in Life and AD&D coverage.

Increasing Your Voluntary Life Coverage Amount

  • You can increase your Voluntary Life Insurance coverage amount by up to $40,000 during Open Enrollment without being required to submit EOI for approval.
  • You can also increase spouse/domestic partner coverage by up to $5,000 without EOI, or up to $30,000 with EOI.
  • Any increase that causes your total coverage amount to be $500,000 or more will require EOI.

FSA & HSA Elections

You will have the opportunity to make Flexible Spending Account (FSA) and/or Health Savings Account (HSA) elections in October 2025 for the 2026 calendar year. If you change from one Michaels medical plan type to another (for example, PPO to HSA), this can affect your current FSA or HSA election for the remainder of the calendar year.

Below are FSA, HSA, and HRA scenarios that may be helpful to understand when making benefit elections. As a reminder, your FSA and/or HSA elections for the 2025 calendar year were made in October 2024.

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Tap or click the content below and scroll to access all the information.

Medical Benefit Election Effects on FSAs, HSAs and HRAsFlexible Spending Accounts (FSA)Kaiser Health Reimbursement Account (HRA)Health Savings Account (HSA)Health Savings Account (HSA)
Enrolled in: PPO

Change to: Choice HSA 		If you are currently enrolled in the Health Care FSA, your current account and the pretax contributions to the account will be automatically transitioned to the Limited Purpose FSA effective July 1, 2025.

You can opt out of the Limited Purpose FSA during the Michaels October FSA/HSA enrollment period with the effective date of Jan. 1, 2026.		Cannot enrollHSA: Eligible to enroll during May 2025 Open Enrollment period. The 2025 HSA pretax contribution you elect will stay in place for the remainder of 2025, unless you change it during the year.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax HSA contribution amount, with the effective date of Jan. 1, 2026.

Bonus! You can change your HSA election amount any time during the year. This is different from the FSAs, which cannot be changed during the year unless you have a qualifying life event as described in your Summary Plan Description (SPD).

You will be eligible for an HSA contribution from Michaels depending on whom you cover.		HSA: Eligible to enroll during May 2025 Open Enrollment period. The 2025 HSA pretax contribution you elect will stay in place for the remainder of 2025, unless you change it during the year.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax HSA contribution amount, with the effective date of Jan. 1, 2026.

Bonus! You can change your HSA election amount any time during the year. This is different from the FSAs, which cannot be changed during the year unless you have a qualifying life event as described in your Summary Plan Description (SPD).

You will be eligible for an HSA contribution from Michaels depending on whom you cover.
Enrolled in: Choice HSA

Change to: PPO		If you are currently enrolled in a Limited Purpose FSA, your current account and the pretax contributions to the account will be automatically transitioned to the Health Care FSA effective July 1, 2025.

You can opt out of the Health Care FSA during the Michaels October FSA/HSA enrollment period with the effective date of Jan. 1, 2026.		Cannot enrollRequired to stop contributing to your HSA. Your unused funds will remain available to use.Required to stop contributing to your HSA. Your unused funds will remain available to use.
Enrolled in: PPO

No change

(This includes Basic & Enhanced PPO moves within the two plans)		If you are currently enrolled in the Health Care FSA, your 2025 pretax contributions will stay in place for the remainder of 2025.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax Limited Purpose FSA contribution amount, with the effective date of Jan. 1, 2026.		Cannot enrollCannot enrollCannot enroll
Enrolled in: Choice HSA

No change		If you are currently enrolled in the Limited Purpose FSA, your 2025 contributions will stay in place for the remainder of 2025.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax Limited Purpose FSA contribution amount, with the effective date of Jan. 1, 2026.		Cannot enrollHSA: Eligible to enroll during May 2025 Open Enrollment period. The 2025 HSA pretax contribution you elect will stay in place for the remainder of 2025, unless you elect to change your contribution during the year.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax HSA contribution amount, with the effective date of Jan. 1, 2026.

Bonus! You can change your HSA election amount anytime during the year. This is different from the FSA which cannot be changed during the year unless you incur a Change in Status as described in your Summary Plan Description (SPD).

Michaels HSA contribution to your account will continue.		HSA: Eligible to enroll during May 2025 Open Enrollment period. The 2025 HSA pretax contribution you elect will stay in place for the remainder of 2025, unless you elect to change your contribution during the year.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax HSA contribution amount, with the effective date of Jan. 1, 2026.

Bonus! You can change your HSA election amount anytime during the year. This is different from the FSA which cannot be changed during the year unless you incur a Change in Status as described in your Summary Plan Description (SPD).

Michaels HSA contribution to your account will continue.
Enrolled in: Kaiser HRA

Change to: PPO		If you are currently enrolled in the Health Care FSA, your 2025 contributions will stay in place for the remainder of 2025.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax Health Care FSA contribution amount, with the effective date of Jan. 1, 2026.

If not currently enrolled in an FSA, you may enroll during the October FSA/HSA enrollment period for the 2026 calendar year.		Michaels HRA contribution will stopCannot enrollCannot enroll
Enrolled in: Kaiser HRA

Change to: Choice HSA		If you are currently enrolled in the Health Care FSA, your current account and the pretax contributions to the account will be automatically transitioned to a new Limited Purpose FSA effective July 1, 2025.

You can opt out of the Limited Purpose FSA during the Michaels October FSA/HSA enrollment period with the effective date of Jan. 1, 2026   		Michaels HRA contribution will stopHSA: Eligible to enroll in this plan during May 2025 Open Enrollment period. Your 2025 HSA pretax contribution you elect will stay in place for the remainder of 2025, unless you elect to change them during the year.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax HSA contribution amount, with the effective date of Jan. 1, 2026.

Bonus! You can change your HSA election amount any time during the year. This is different from the FSA, which cannot be changed during the year unless you have a qualifying life event as described in your Summary Plan Description (SPD).

You will be eligible for a Michaels HSA contribution to your plan.		HSA: Eligible to enroll during May 2025 Open Enrollment period. The 2025 HSA pretax contribution you elect will stay in place for the remainder of 2025, unless you elect to change it during the year.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax HSA contribution amount, with the effective date of Jan. 1, 2026.

Bonus! You can change your HSA election amount any time during the year. This is different from the FSAs, which cannot be changed during the year unless you have a qualifying life event as described in your Summary Plan Description (SPD).

You will be eligible for a Michaels HSA contribution to your plan.
Enrolled in: Kaiser HRA

No change		If you are currently enrolled in the Health Care FSA, your 2025 contributions will stay in place for the remainder of 2025.

During the Michaels October FSA/HSA enrollment period, you will elect your 2026 pretax Health Care FSA contribution amount, with the effective date of Jan. 1, 2026.

If not currently enrolled in an FSA, you may enroll during the October FSA/HSA enrollment period for the 2026 calendar year.		Michaels HRA contribution will stopCannot enrollCannot enroll

Enroll by 11:59 p.m. CT on Friday, May 23, 2025.

You don’t have to do anything to keep your current coverage. However, you must complete enrollment to:

  • Change your current benefit elections
  • Add new dependents to your coverage
  • Remove dependents from your coverage

If you take no action during Open Enrollment, your current benefit elections will continue automatically at the new 2025–2026 rates. Outside of Open Enrollment, you will only be able to change your benefit elections if you experience a qualifying life event.

Begin Enrollment

You can enroll in or update your benefit elections online in Workday. Below you will find step-by-step instructions for how to enroll, along with information about the eValuate Health Plan Selector tool.

Enroll Online in Workday

  • Log in to Workday using single sign-on or through the app. Choose View all Apps and click on the Benefits app.
  • Make your elections for each plan. Click Save to make sure your choices are recorded.
  • When you are done, click Review and Sign or Save for Later. You must submit any changes you have made to finalize your choices.

eValuate Helps You Choose the Right Plan

Use the eValuate tool for help selecting the right medical plan for you. Choosing a medical plan can be confusing, and eValuate can help!

The eValuate tool offers transparency in plan costs and a way to model how you and your family use your medical plan. The more you know about the available choices, plans and features, the easier it is to select and use your benefits wisely.

Open Enrollment Webinars & Meetings

All of the scheduled Open Enrollment webinars and meetings have passed. You can still access the Benefits Orientation video and presentation.

2025–2026 Benefits Enrollment Guide

Helpful Resources

Know Where to Go for Answers

Call Team Member Services at 855-432-MIKE (6453), option 2, or submit a ticket through the Knowledge Zone.

Wellness Exams & Surcharges

Be Proactive with Your Wellness & Avoid Surcharges

Wellness at Michaels

Good health improves virtually every aspect of our personal and professional lives, and that’s good for you and for Michaels.

Our wellness programs focus on more than just your physical health: they challenge you to be mentally, emotionally, and financially healthy, too. Whether your goal is to lose weight, be more proactive with your health, eat healthier, or save more, we’ve got you covered.

For information regarding the tobacco fee, please visit this link: Tobacco Fee & Cessation Program.

Wellness Exam Requirement

If enrolled in a Michaels medical insurance plan, full-time Team Members and their spouse/domestic partner are subject to an annual preventative wellness exam requirement, with the potential to waive wellness surcharges and lower annual medical insurance premium costs.

Surcharge Rate

The wellness surcharge is $30 per person, per paycheck, totaling $780 per person. If the wellness exam requirement is not satisfied by June 30, 2026, this fee will be paid via a payroll deduction from each paycheck for the next plan year (July 1, 2026 – June 30, 2027).

How the Surcharge Can Be Waived

To satisfy this year’s wellness exam requirement and waive the wellness surcharge for the next plan year, you (and if applicable, your enrolled spouse/domestic partner) must* complete an annual physical exam between July 1, 2025 and June 30, 2026.

For step-by-step instructions based on your medical plan provider, follow the next steps outlined below. Remember, you’ll need to complete your wellness exam requirement each year you are enrolled in a Michaels medical plan.

*If you began your full-time position July 1, 2025 or later, please refer to the information below regarding exceptions for new hires/promotions.

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Next Steps for BCBSTX Plan Members

  • First, complete your annual physical exam between July 1, 2025 and June 30, 2026, either by scheduling an appointment with your primary care provider (PCP) or using the no-cost Catapult Health Virtual Checkup® Home Kit.
  • Your wellness exam claim will automatically be processed by BCBSTX after your appointment.
  • Once processed, your exam completion status will be reflected in the Well onTarget section of the Blue Access for Members portal.
  • Then, your wellness surcharge will be waived for the next plan year (July 1, 2026 – June 30, 2027)!
  • Wellness exam not found? Ensure it is captured through the US Wellness Attestation Form. Print a copy of this form to provide to your PCP/Physician to sign and date, then upload the signed form to the US Wellness portal by June 30, 2026. Receipt of your form will be conf

Refer to the job aid below for instructions on how to log in to the Blue Access for Members portal to confirm the status of your wellness exam requirement.

Job Aid: How to Confirm the Status of Your Wellness Exam Requirement – Desktop | Mobile App

If you have any questions regarding wellness completion within the BCBSTX portal, please contact BCBSTX customer service at 1-877-269-1180.

Next Steps for Kaiser Plan Members

  • First, schedule your annual physical exam appointment with your primary care provider (PCP) between July 1, 2025 and June 30, 2026.
  • Once you have scheduled your appointment, log in to the US Wellness portal to print a copy of the Physician/PCP Form and take it with you to your appointment.
  • After your appointment, upload the completed Physician/PCP Form to the US Wellness portal by June 30, 2026. Receipt of your form will be confirmed within two (2) business days to the email address provided at the time of upload.
  • Then, your wellness surcharge will be waived for the next plan year (July 1, 2026 – June 30, 2027)!

Refer to the job aid below for instructions on how to print your Physician/PCP Form and upload your completed form in the US Wellness portal in order to satisfy your wellness exam requirement.

Job Aid: How to Download/Print the Physician Form & Complete Your Wellness Exam Requirement

For assistance with this process, email US Wellness at support@uswellness.com or call 888-926-6099 ext. 900.

Exceptions for New Hires/Promotions to Full-Time

There are exceptions to the wellness exam requirement for Team Members who begin their full-time employment with Michaels after the current plan year has already begun. This exemption depends on your benefits effective date, which is the first day of the month following your date of hire or promotion.

If your benefits effective date was March 2, 2026 or later:

  • You are exempt from completing the wellness exam requirement for the current plan year (July 1, 2025 – June 30, 2026) and your wellness surcharge will automatically be waived for the upcoming plan year (July 1, 2026 – June 30, 2027).
  • This exemption also applies to your spouse or domestic partner, if enrolled as your dependent.
  • You will be subject to the wellness exam requirement beginning with the upcoming plan year (July 1, 2026 – June 30, 2027).

Example: With a hire/promotion date of Feb. 15, 2026, your benefits would be effective on April 1, 2026. You (and if applicable, your enrolled spouse/domestic partner) would not be required to complete the wellness exam requirement until the upcoming plan year, between July 1, 2026 – June 30, 2027.

Wellness Requirement Verification

If you have received notice from Michaels that you and/or your spouse/domestic partner (if enrolled) have not completed the wellness exam requirement and will be subject to the wellness surcharge for the next plan year (July 1, 2026 – June 30, 2027), but you believe our records are incorrect, please follow the link below to request further review.

Request Confirmation of Your Wellness Activity

Helpful Resources

Example of the Wellness Exam Requirement Timeline

You complete your annual physical exam on Nov. 2, 2025, and completion of your exam is confirmed by your insurance on Jan. 12, 2026. As a result, you have satisfied this year’s wellness exam requirement and your wellness surcharge is waived for the next plan year (July 1, 2026 – June 30, 2027), lowering your 2026-2027 annual premium cost.

Current Plan YearNext Plan Year
July 1, 2025 – June 30, 2026July 1, 2026 – June 30, 2027
Nov. 2, 2025Jan. 12, 2026Surcharge Waived
(No wellness surcharge on medical premium)
Complete an Annual Physical ExamExam Completion Confirmed

Frequently Asked Questions (FAQs)

Important Note

If you think you might not be able to meet a wellness standard, resulting in a surcharge being added to your annual medical premium, you may qualify through other means. For further assistance, please call 1-855-432-MIKE (6453) and we will work with you – and if you wish, with your doctor – to find a reasonable alternative.

Supportiv

Peer-to-Peer Support Tool for You & Your Family

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What is Supportiv?

Program Information & Resources

Through the Michaels Employee Assistance Program (EAP), you have unlimited access to Supportiv, an online peer support service that can help you cope with stress, work, family issues, loneliness, anxiety, parenting, motivation, and more.

Supportiv is an online tool that lets you talk through any mental health, emotional, or social struggles in small group chats with people who can relate. Discussions are anonymous and are guided and safeguarded in real time by professional facilitators. Supportiv is anonymous and available 24/7.

Supportiv is available to all Michaels Team Members and household members.

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Get Started with Supportiv

Supportiv is free to use at your convenience, there’s no need to enter any personal information, and you’ll be live chatting in about 30 seconds.

  1. Visit Supportiv and select the “Chat Now” button.
  2. Submit your question or challenge.
  3. Get matched with peers to chat with, and receive guidance and hyper-targeted recommendations from a professional facilitator.

Financial Wellness Resources

In the event of an emergency, please call 911. Additional crisis and emergency resources can be found by visiting the following link: Emergency Resources.

How to Use Supportiv & Your EAP

Video Introduction

The video below offers a one-minute demonstration of how Supportiv works.

On-Demand Webinars

Below, Team Members can watch on-demand webinars from Supportiv.

From Burnout to Motivation

How to Advocate for What You Need

Mental, Emotional & Social Growth

401(k) Retirement

Michaels 401(k) Retirement Plan with Voya Financial

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Saving for Your Retirement

Today, becoming financially prepared for your retirement is more important than ever. We partner with Voya Financial® to bring you an enhanced experience for the Michaels Stores, Inc. Employees 401(k) Plan, previously administered by Vanguard.

Voya 401(k) Free Training Sessions

All Team Members can access the Voya trainings regardless of their 401(k) participation status.

401(k) Retirement Plan Information

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Eligibility Requirements

  • Full-time team members who are 21 years of age and over are eligible to participate on their first day of employment.
  • Part-time team members who are 21 years of age and over are eligible to participate after they have completed 500 hours of service.

Contribution Limits

You may contribute up to 80% of your eligible compensation* on a pre-tax, Roth, or after-tax basis. Please note: your after-tax contribution may not exceed 10% of your eligible compensation and your total contribution may not exceed 80%. If you are age 50 or older in the calendar year and you have reached the IRS contribution limit, your contributions will “spillover” for additional catch-up contributions up to the annual IRS annual limit*.

Voluntary Rate Escalator

Increasing your contributions on a regular basis may help you reach your savings goals faster. The Contribution Rate Escalator can automatically increase your contributions on a schedule you select. You can choose the increase percentage and how often it takes effect. You can change the settings or turn off rate escalation at any time.

Employer Match

Michaels Stores will match 100% up to the first 3% plus 50% on the next 2% of your eligible compensation. This contribution is an employer matching contribution.

  • Please note that Michaels provides a true-up match in case you meet your IRS contribution early in the year.
  • Full-time team members are eligible for the match after completing three months of service.

Note: After-tax contributions are NOT eligible to receive the company match.

Vesting & Rollovers

Vesting

To be vested is to own the money in your account. You’re 100% vested in your own contributions, employer matching contributions, rollover contributions, and any investment earnings on those contributions.

Rollovers

Balances from eligible retirement savings plans, such as a previous employer’s plan, may be rolled into your Plan account. Consolidating multiple retirement accounts may make it easier to manage your savings because your money is all in one place. Go the Plan website to download a Rollover-in form.

Investment Options & Advice

Investment Options

The Plan offers a range of Target Date Funds and Individual Core Funds. You can elect to invest in any fund or combination of funds, your choices should be made in increments of 1% and the total equals 100%. You may change your investment options at any time.

Investment Advice

Investment advice is offered through Voya Retirement Advisors** (VRA), powered by Edelman Financial Engines®. With VRA, you can receive investment advice by speaking to a VRA Investment Advisor Representative, using Online Advice, or enrolling in Professional Management.

Automatic Account Rebalancing

The value of your funds may go up and down over time which can cause your asset allocation to change, that is, your percentage in stocks, bonds, and cash. This could affect your investment objectives and risk level. Automatic rebalancing can help to maintain your preferred asset allocation percentages.

You can set your account to automatically rebalance quarterly, semi-annually, annually or on a one-time basis. If you manually change your investment elections or move money from one fund to another, automatic rebalancing will stop, and you will need to reset it to continue to have your account rebalanced. You can start, stop, or change the frequency of automatic rebalancing at any time.

Conversions

This plan offers in-plan Roth conversion. However, you must call Voya to make this election.

For assistance with electing in-plan Roth conversion, call Voya at 833-39M-401K (833-396-4015). Voya customer service associates are available weekdays from 7 a.m. to 7 p.m. CT, except on stock market holidays. Spanish-speaking associates are also available.

Transition from Vanguard

For Team Members who had a 401(k) plan administered by Vanguard, your account details – including your investments, contribution elections, beneficiaries and loans – were automatically transitioned to Voya. You will have access to your historical plan information at vanguard.com for two (2) years following the transition: for assistance with this information, call Vanguard at 800‑523‑1188.

Member Resources

Account Access & Support

Visit the Plan website to enroll in the plan, make changes to your account, and obtain forms or information.

  • You will always need your PIN to speak with a Voya customer service associate about your account, to make a transaction, and/or to make automated transactions.
  • You can make automated transactions 24 hours a day.

Voya Retire App

Download the Voya Retire app to access a simplified version of the website.

Need Help?

If you need assistance, call Voya at 833-39M-401K (833-396-4015). Voya customer service associates are available weekdays from 7 a.m. to 7 p.m. CT, except on stock market holidays. Spanish-speaking associates are also available.

*Contributions are subject to annual IRS limits. Visit voyadelivers.com/IRSlimits for current limits.

**Advisory Services provided by Voya Retirement Advisors, LLC (VRA). VRA is a member of the Voya Financial (Voya) family of companies. For more information, please read the Voya Retirement Advisors Disclosure Statement, Advisory Services Agreement, and your plan’s Fact Sheet. These documents may be viewed online by accessing the advisory services link(s) through your plan’s website. You may also request these from a VRA Investment Advisor Representative by calling your plan’s information line. Financial Engines Advisors L.L.C. (FEA) acts as a sub advisor for Voya Retirement Advisors, LLC. Financial Engines Advisors L.L.C. (FEA) is a federally registered investment advisor. Neither VRA nor FEA provides tax or legal advice. If you need tax advice, consult your accountant or if you need legal advice consult your lawyer. Future results are not guaranteed by VRA, FEA or any other party and past performance is no guarantee of future results. Edelman Financial Engines® is a registered trademark of Edelman Financial Engines, LLC. All other marks are the exclusive property of their respective owners. FEA and Edelman Financial Engines, L.L.C. are not members of the Voya family of companies. ©2024 Edelman Financial Engines, LLC. Used with permission.
Nothing in this communication should be construed as constituting financial or tax advice. You are encouraged to consult with your personal financial planner and/or tax advisor.

Plan administrative services are provided by Voya Institutional Plan Services, LLC (VIPS). VIPS is a member of the Voya® family of companies.

This is a brief, non-technical description of certain provisions of the Plan. It is not intended to be a complete statement. If a description in this summary differs from the Plan documents, the Plan documents prevail. For additional information regarding the Plan, please refer to the Summary Plan Description (SPD).

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Service Awards

The Service Award Program celebrates our incredible and creative Team Members across the business, recognizing anniversary milestones for Team Members’ years of service and awarding those who have spent a significant portion of their careers with Michaels. We value our Team Members’ continued commitment and contributions to Michaels – nothing we do would be possible without you.

Award Milestones

One-Year Anniversary

Team Members will receive a one-year anniversary certificate to celebrate this important milestone.

Five-Year Pins

Beginning at five years of service and every five years that follow, Team Members will receive a certificate of congratulations and an anniversary pin.

Anniversary Milestone Cash Awards

Upon achieving 20 years of service, Team Members will receive a cash award for their 20-year anniversary milestone and every five years that follow, according to the chart below. Please note that Team Members must be in an active status within Workday to receive the cash incentive.

Anniversary Milestone Cash Award
20 years $250
25 years $500
30 years, 35 years $1,000
40 years, 45 years $1,500
50 years $2,000

More than 750 cash awards were issued retroactively for active Team Members who achieved a milestone of 20 or more years of service on or after Jan. 1, 2020, and through Nov. 7, 2023.

Questions?

If you have a question regarding the Service Award Program, please either open a request with Human Resources in the Knowledge Zone or call 855-432-MIKE (6453) and select Option 2.

Pharmacy

Save on Your Prescriptions

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Note: If you’re enrolled in the Kaiser HRA plan, you must fill your prescriptions at a Kaiser-associated pharmacy in order for them to be covered. You can use your HRA to pay for prescription drugs.

Prescription Drug Coverage

Plan Highlights

Our BCBSTX medical plans use the Prime Therapeutics Balanced Drug List Formulary, which is a list of preferred drugs that cost you less. If your doctor writes you a prescription, make sure it’s on the formulary, and if it’s not, ask your doctor whether another drug on the formulary will work for you.

  • You can fill one prescription for a maintenance medication at a retail pharmacy before the home delivery requirement applies.
  • You have the option to get 90-day supplies at CVS Pharmacy locations.
  • If you’re enrolled in the Choice HSA, you can use your HSA to pay for prescription drugs.

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Retail Pharmacies

Retail pharmacies are best for filling medications that you’ll use for 30 days or less. You can get your medication and begin using it almost immediately. You can also receive a 90-day supply at your local CVS pharmacy, and you won’t have to wait to receive it.

CVS Pharmacy is In-Network

  • CVS Pharmacy is in-network for BCBSTX and will fill your prescriptions.
  • If your CVS Pharmacy is one that doesn’t immediately recognize your plan, you can request that they process your ID card again to confirm.
  • Michaels and BCBSTX are working with CVS Pharmacy to ensure communication of the BCBSTX in-network status to all CVS Pharmacy locations so that Team Members will not experience issues getting prescriptions filled due to pharmacists incorrectly notifying Team Members that CVS does not accept BCBSTX coverage.

90-Day Home Delivery Prescriptions

Home delivery prescriptions are best for filling medications that you’ll take for 90 days or more.

  • Make sure you ask your doctor to write the prescription for 90 days instead of 30.
  • Your doctor may be able to upload your prescription directly to the prescription drug provider. Otherwise, you must complete a Home Delivery Service Form in the BCBSTX member portal and send in your written prescription.
  • It can take up to two weeks for you to receive your medication using this method. If you need medication immediately, ask your doctor for a 30-day prescription that you can fill at your local pharmacy.

For maintenance medications, 90-day home delivery is required. Refer to the next section for more details.

Maintenance Medications

Maintenance medications are prescriptions that you need on a regular basis for an ongoing condition, such as high blood pressure.

Maintenance medications on the preventive drug list are available for $0 copay with no deductible.

90-Day Home Delivery Requirement

If you are enrolled in a BCBSTX plan and you take a maintenance medication, it is mandatory that you use 90-day home delivery. You will be allowed one 30-day fill at a pharmacy location. After that, you’re required to get a 90-day supply either through mail order or at a local CVS Pharmacy.

In-Network Benefits

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BCBSTX Choice HSABCBSTX Basic PPOBCBSTX Enhanced PPOKaiser HRA
In-Network Benefits Only
Preventive Drug List1$0 copay$0 copay$0 copay$0 (based on ACA required coverage)
GenericBefore you meet deductible, you pay full cost of drug. After you meet deductible, you pay 20%Retail2: $14 copay

Mail-order3: $35 copay		Retail2: $10 copay

Mail-order3: $20 copay		Retail2: $10 copay
Mail-order3: $20 copay
Preferred BrandBefore you meet deductible, you pay full cost of drug. After you meet deductible, you pay 20%Retail2: 25% ($50 min; $130 max)

Mail-order3: $125 copay		Retail2: $35 copay

Mail-order3: $70 copay		Retail2: $30 copay

Mail-order3: $60 copay
Non-Preferred Brand4Before you meet deductible, you pay full cost of drug. After you meet deductible, you pay 50% ($100 min; $250 max)50% after deductible ($100 min; $250 max)50% after deductible ($100 min; $250 max)Retail2: $30 copay

Mail-order3: $60 copay
Specialty Pharmacy5Before you meet deductible, you pay full cost of drug. After you meet deductible, you pay:

Generic: 20% ($200 max)

Preferred brand: 20% ($250 max)

Non-Preferred brand: 50% ($350 max)		Generic: $14 copayGeneric: $10 copay$30 copay in most cases
Preferred brand: 25% ($50 min; $130 max)Preferred brand: $35 copay
Non-Preferred brand:
50% after deductible ($350 max)		Non-Preferred brand: Non-Preferred brand:
50% after deductible ($350 max)
Out-of-Pocket Maximum (If you reach this limit, Michaels pays 100% of all remaining eligible prescription drug costs for the rest of the plan year).
IndividualIncluded in medical out-of-pocket max$2,050Included in medical out-of-pocket maxIncluded in medical out-of-pocket max
FamilyIncluded in medical out-of-pocket max$4,100Included in medical out-of-pocket maxIncluded in medical out-of-pocket max
1Review the preventive drug list.
2Up to 30-day supply.
3With BCBSTX plans, up to 90-day supply; also available at your local CVS pharmacy, the same as through mail order. The Kaiser HRA allows up to a 100-day supply.
4Non-preferred brand drug costs don’t apply to the out-of-pocket-maximum.
Up to a 30-day supply. Specialty drug costs apply to out-of-pocket-maximum.

Drug Lists

Split-Fill Program

For no additional cost, eligible Team Members can take advantage of the Specialty Drug Split-Fill program to try a partial quantity of a newly prescribed specialty drug before the full month’s supply is filled.

Member Resources

Reimbursement Claims

Contact Your Provider

Blue Cross Blue Shield of Texas (BCBSTX)

Medical Insurance (PPO & HSA Plans)

Phone: 877-269-1180

Medical

Choosing & Using Your Michaels Medical Plan
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Medical Insurance Plan Options

Michaels offers several medical plan options, all with prescription drug coverage. Here you’ll find information about how each plan works, what costs to expect, and the resources available to you after you’ve enrolled.

Basic & Enhanced PPO Choice HSA Kaiser HRA
Administered by BCBSTX1 Administered by Kaiser Permanente

The Basic and Enhanced PPO plans have copays, deductibles, and coinsurance.

You can choose any provider, but you’ll save money when you use a provider in the Blue Choice PPO Network.

The Choice HSA plan uses the same network as the PPO plans and covers the same services.

You can choose any provider, but you’ll save money when you use in-network providers.

California residents can choose to enroll in the Kaiser HRA plan.

You must use a Kaiser provider for the plan to pay benefits.
1All plans offered by Blue Cross and Blue Shield of Texas (BCBSTX) have separate and higher deductibles and out-of-pocket maximums for out-of-network care. Review the Enrollment Guide for more details on out-of-network benefits.

Costs & Coverage

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What You'll Pay for Medical Care

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Choice HSABasic PPOEnhanced PPOKaiser HRA
(CA only)
Money from Michaels
(Amount deposited into HSA or HRA; you can use this money to pay for qualified expenses)
Individual$500N/AN/A$425
Family$1,000N/AN/A$950
Deductible
(Amount you pay before you and Michaels share the cost of care)
Individual$2,000$2,500$1,000$1,500
Team Member + Spouse/Child$4,5006$5,000$2,000$3,000
Family$4,500$5,000$2,500$3,000
Out-of-pocket maximum
(The most you will pay – including your deductible and copays – before Michaels pays 100% of remaining eligible expenses for the rest of the plan year)
Individual$6,000$4,500$4,500$3,000
Team Member + Spouse/Child$12,000$10,600$9,000$6,000
Family$14,500$10,600$10,000$6,000
What you pay after you meet the deductible
(Except as noted)
Office Visits
* Preventive Care2$0, no deductible$0, no deductible$0, no deductible$0, no deductible
* Primary Care20%$25 copay, no deductible$30 copay, no deductible$20 copay
* Specialist20%$50 copay, no deductible$50 copay, no deductible$20 copay
Urgent Care320%$75 copay, no deductible20%$20 copay
Retail Clinic420%$25 copay, no deductible20%$20 copay
Emergency Room420%25%$250 copay + 20%20%
Hospital Care and Mental Health520%25%20%20%
Routine Prenatal Care$0, no deductible$0, no deductible$0, no deductible$0, no deductible
Delivery20%25%20%20%
1Out-of-network expenses are paid based on the allowed charge. You are responsible for any amount above the allowed charge, even after you reach your out-of-pocket maximum, if applicable.

2Preventive care includes, but is not limited to, annual exams, annual gynecological exams, routine mammograms, colonoscopies and immunizations (based on age and gender).

3Must be an urgent care issue or you will pay 100% of the cost. Routine, preventive and diagnostic procedures are not covered at urgent care facilities. See your Summary Plan Description (SPD) for more details.

4Must be a true emergency or you will pay 100% of the cost.

5Pre-certification is required for inpatient care except for delivery.

6You must meet the family deductible before the plan shares expenses for any covered family member.

What Each Plan Costs

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BCBSTX Basic PPOBCBSTX Enhanced PPOBCBSTX Choice HSAKaiser HRA
(California Only)
Employee$44.49$117.84$61.52$87.57
Employee + Spouse/DP1$119.99$296.22$165.06$209.47
Employee + Child(ren)$80.89$225.84$121.55$165.60
Employee + Family$140.21$360.04$204.07$246.94

1By law, if a domestic partner does not qualify as a tax dependent, the cost for their benefits cannot be paid pre-tax, and the “value” of Team Member and employer-provided domestic partner contributions is taxable.

Choice HSABasic PPOEnhanced PPOKaiser HRA
(CA only)
You
Biweekly$57.06$41.26$109.29$88.34
Annually$1,483.56$1,072.76$2,841.54$2,166.84
You + Spouse/Domestic Partner1
Biweekly$153.10$111.29$274.74$199.26
Annually$3,980.60$2,893.54$7,143.24$5,180.76
You + Child(ren)
Biweekly$112.74$75.03$209.47$157.56
Annually$2,931.24$1,950.78$5,446.22$4,096.56
You + Family
Biweekly$189.28$130.04$333.94$234.75
Annually$4,921.28$3,381.04$8,862.44$6,103.50
1By law, if a domestic partner does not qualify as a tax dependent, the cost for his/her benefits cannot be paid pretax, and the “value” of Team Member and employer-provided domestic partner contributions is taxable.

Pharmacy Benefits

For more pharmacy information and resources included in each medical plan, visit the Pharmacy Benefits page.

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BCBSTX Choice HSABCBSTX Basic PPOBCBSTX Enhanced PPOKaiser HRA
In-Network Benefits Only
Preventive Drug List1$0 copay$0 copay$0 copay$0 (based on ACA required coverage)
GenericBefore you meet deductible, you pay full cost of drug. After you meet deductible, you pay 20%Retail2: $14 copay

Mail-order3: $35 copay		Retail2: $10 copay

Mail-order3: $20 copay		Retail2: $10 copay
Mail-order3: $20 copay
Preferred BrandBefore you meet deductible, you pay full cost of drug. After you meet deductible, you pay 20%Retail2: 25% ($50 min; $130 max)

Mail-order3: $125 copay		Retail2: $35 copay

Mail-order3: $70 copay		Retail2: $30 copay

Mail-order3: $60 copay
Non-Preferred Brand4Before you meet deductible, you pay full cost of drug. After you meet deductible, you pay 50% ($100 min; $250 max)50% after deductible ($100 min; $250 max)50% after deductible ($100 min; $250 max)Retail2: $30 copay

Mail-order3: $60 copay
Specialty Pharmacy5Before you meet deductible, you pay full cost of drug. After you meet deductible, you pay:

Generic: 20% ($200 max)

Preferred brand: 20% ($250 max)

Non-Preferred brand: 50% ($350 max)		Generic: $14 copayGeneric: $10 copay$30 copay in most cases
Preferred brand: 25% ($50 min; $130 max)Preferred brand: $35 copay
Non-Preferred brand:
50% after deductible ($350 max)		Non-Preferred brand: Non-Preferred brand:
50% after deductible ($350 max)
Out-of-Pocket Maximum (If you reach this limit, Michaels pays 100% of all remaining eligible prescription drug costs for the rest of the plan year).
IndividualIncluded in medical out-of-pocket max$2,050Included in medical out-of-pocket maxIncluded in medical out-of-pocket max
FamilyIncluded in medical out-of-pocket max$4,100Included in medical out-of-pocket maxIncluded in medical out-of-pocket max
1Review the preventive drug list.
2Up to 30-day supply.
3With BCBSTX plans, up to 90-day supply; also available at your local CVS pharmacy, the same as through mail order. The Kaiser HRA allows up to a 100-day supply.
4Non-preferred brand drug costs don’t apply to the out-of-pocket-maximum.
Up to a 30-day supply. Specialty drug costs apply to out-of-pocket-maximum.

Medicare Eligibility

Are you turning 65 and eligible for Medicare? Contact Medicare Transition Services for information and assistance.

Michaels Contributes to Your HSA or HRA Plan

To help you pay for eligible health care expenses, Michaels contributes to either a Health Savings Account (HSA) if you enroll in the Choice HSA plan, or a Health Reimbursement Account (HRA) if you enroll in the Kaiser HRA plan.

The two types of accounts work differently. Follow the links for a closer look at each account to help you choose.

Understanding Deductibles & Coinsurance

Coinsurance and deductibles function differently depending on the plan you choose.

PPO & HRA Plans: If you enroll yourself and at least one (1) dependent, once you or one of your dependents meet the deductible, coinsurance applies for that member. Any additional family members must meet their own deductible before coinsurance applies, or until the family deductible is met, then coinsurance applies to all.

HSA Plan: If you enroll yourself and at least one (1) dependent, there is no individual deductible. The total family deductible must be met before coinsurance applies for any family member.

eValuate Health Plan Selector

Not sure which medical plan is right for you? The eValuate tool can help you choose the medical coverage that's best suited for you and your family.

Why use eValuate?

eValuate is a free resource to help full-time Team Members choose the best medical plan for their needs.

Let the eValuate Health Plan Selector help you decide which medical plan makes the most financial sense for you and your family. Just answer a few questions and eValuate will calculate the tax savings you can expect on premiums and Health Care FSA contributions for each medical plan. Then you’ll get a summary highlighting which option works best for you.

eValuate doesn’t store any of your personal information, or share it with Michaels or anyone else – it’s totally private and confidential.

You can access and utilize eValuate 24/7 from any smartphone, tablet, or computer.

To access more detailed benefits documentation, including plan summaries and required legal notices, head over to the Document Library.

Visit the Document Library

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Resources for BCBSTX Plan Members

Your BCBSTX medical plan includes access to a wide variety of medical resources and programs available to you at no additional cost – use the links below to learn more.

Blue Cross Blue Shield Select Networks

Michaels partners with BCBSTX for our high-quality medical plans and broad network of providers to choose from. Effective July 1, 2025, BCBSTX and Michaels will implement new networks in the locations listed below. The same Michaels benefit plans will continue to be offered across all networks.

Depending on your location, you’ll have access to either the BCBS Select Network or the BCBS BlueCard PPO Network. Team Members located in the below locations can go to the specific websites to search for your provider. While some providers may no longer be considered in network, a majority of Team Members should not experience disruption in their healthcare services. For Team Members located outside of the locations below you will continue to access the Michaels BCBSTX website to search for your provider.

BCBSTX Select Network Provider Finder Links:

California – Tandem PPO

Colorado – Pathway

Florida – Network Blue

Georgia – Blue Open Access POS

Illinois – Blue Choice PPO (BCS)

Minnesota – High Value Network

Kansas City, Missouri – Preferred Care

St. Louis, Missouri – Blue Access Choice

New Jersey – Horizon Managed Care Network

Wisconsin – Blue Preferred POS

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Group Numbers for BCBSTX Medical Plans

  • Enhanced Plan: 363243
  • Basic Plan: 363244
  • Choice Plan: 363245

Community Resource Directory

BCBSTX members have access to an online directory with information regarding community resources (i.e. financial assistance, food pantries, medical care, and other free or reduced-cost help) in all states, not just Texas.

Helpful Links for BCBSTX Members

Member Welcome: English | Spanish

Blue Access for Members: We’re With You Wherever You Go | Your Health at Your Fingertips

Services: Preventative Services | Virtual Visits | Breast Cancer Screenings

Flu Season Resources: English | Spanish

Travel Coverage with Global Core

Like your passport, always carry your Blue Cross and Blue Shield of Texas (BCBSTX) ID card with you when you travel or live abroad.

Through the Blue Cross and Blue Shield Global Core program, you have access to doctors, hospitals and other health services in nearly 200 countries and territories around the world.

Provider

Blue Cross Blue Shield of Texas (BCBSTX)

Medical Insurance (PPO & HSA Plans)

Phone: 877-269-1180

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Resources for Kaiser Plan Members

Below are links to helpful resources and programs available to you as part of your Kaiser medical plan.

Provider

Kaiser Permanente

Medical Insurance (HRA Plan)

Phone: 800-464-4000 (TTY 711)

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New Hire Hub

Congratulations! We are delighted to have you on the Michaels team. We know you have much information to review, many things to learn, and numerous steps to complete as you begin your career with us.

Our hope is to simplify the process of selecting your Michaels benefits. The information and tools provided on this website will guide you through evaluating your options and designing your benefits for today and into the future.

Questions? Contact Team Member Services at 1-855-432-MIKE (6453).

New Hire Checklist

Confirm Your Enrollment Deadline

You may enroll upon your date of hire or becoming full-time and you have until 30 days after your benefits are effective to complete your enrollment.

IMPORTANT: Enroll as soon as possible to ensure your benefit coverage is set up with the health providers and to avoid any premium retro payments deducted from your paycheck to the effective date of your coverage. Use the calculator below to help you determine these important dates and make sure to enroll by your deadline.

Select your hire date:

Review Your Benefit Options

For a quick overview of your benefit options, select your full-time employment type and language below to download a print-friendly version of your Benefits at a Glance.

For a comprehensive look at your benefit options, select your language below to download a print-friendly PDF version of the Benefits Enrollment Guide.

Know Who is Eligible for Coverage

Find out who you can cover under your Michaels benefits. Most plans provide coverage for eligible dependents. If you need to cover family members, you can review the Eligibility Requirements to determine who is eligible. Remember, your spouse or domestic partner cannot be covered by a Michaels medical plan if full-time medical coverage is available through their employer.

Compare Your Medical Plan Options

Use the eValuate tool to help you choose the medical coverage that’s best suited for you and your family.

Why use eValuate?

eValuate is a free resource to help full-time Team Members choose the best medical plan for their needs.

Let the eValuate Health Plan Selector help you decide which medical plan makes the most financial sense for you and your family. Just answer a few questions and eValuate will calculate the tax savings you can expect on premiums and Health Care FSA contributions for each medical plan. Then you’ll get a summary highlighting which option works best for you.

eValuate doesn’t store any of your personal information, or share it with Michaels or anyone else – it’s totally private and confidential.

You can access and utilize eValuate 24/7 from any smartphone, tablet, or computer.

Take Advantage of FSA Savings

You may want to take advantage of setting aside tax-free money in a Flexible Spending Account (FSA) to help pay for eligible out-of-pocket expenses.

Consider Life Insurance Protections

Figure out how much Life and AD&D insurance coverage you need to protect yourself and those you love. Your beneficiaries are managed in Workday and you can change your designation at any time.

Get Started

Use the links below to get started with your benefits enrollment today!

Remember, you have 30 days from your benefits effective date to complete your benefits enrollment.

Get Started

You can enroll in Health, Life, Auto, and Home insurance coverage whenever you’re ready. Choose from several medical, dental, and vision plans, prescription drug options, telehealth access, term life, and auto and home insurance offered through Mercer Indigo. After you complete 500 hours of service and have reached age 21, you can also enroll in the Michaels 401(k) Plan. Use the link below to get started with your benefits enrollment today!

Enroll in Benefits

Virtual Health Care

24/7 Access to Telehealth Services

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Blue Cross & Blue Shield of Texas (BCBSTX) Members

Coping After a Natural Disaster

Virtual Visits with MDLIVE

As part of your BCBSTX medical coverage, MDLIVE lets you visit independently-contracted MDLIVE board-certified doctors virtually when you may need care. MDLIVE doctors may help treat non-emergency medical and pediatric health issues, and even write and send prescriptions to a nearby pharmacy, when appropriate.

You may wish to use MDLIVE:

  • Instead of going to the ER or urgent care for non-emergency visits
  • If your doctor is booked
  • While at home, work, or on the go

More information can be found in the materials linked below from BCBSTX and MDLIVE:

Contact Your Provider

MDLIVE

MDLIVE

Virtual Health Care

Phone: 888-680-8646

Blue Cross Blue Shield of Texas (BCBSTX)

Medical Insurance (PPO & HSA Plans)

Phone: 877-269-1180

Kaiser Permanente Members

Kaiser Telehealth Services

With Kaiser Telehealth, you can use everyday devices like your smartphone, laptop, or tablet to get care outside of where your typical care team is physically located.

Telehealth usually means connecting virtually with a health care professional while you’re out in the real world, such as in your backyard, at the park, or at the beach. However, telehealth can take place during office visits, too, like when your doctor consults with a specialist in another room or facility.

More information can be found in the video presentation and materials linked below from Kaiser:

Contact Your Provider

Kaiser Permanente

Medical Insurance (HRA Plan)

Phone: 800-464-4000 (TTY 711)

CirrusMD Virtual Health Care

Part-time Team Members, as well as members of your family*, have free, 24/7 access to CirrusMD, a 100% company-paid virtual care platform. When you have a medical question, you can reach a licensed provider through the myCirrusMD app at any time, from anywhere, with no appointments or wait times.

There is no cost to access care through CirrusMD. You’ll only pay the cost for any prescription medications or care you receive from providers outside the CirrusMD platform.

*CirrusMD is available to all part-time Michaels Team Members ages 18 and older and their immediate family members. An immediate family member is defined as your spouse, domestic partner, and/or dependent(s) under 26 years old.

Follow the CirrusMD Registration Guide to sign up for CirrusMD and get care for free, when and where you need it.

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How It Works

When you have a medical question, you can reach a doctor through the CirrusMD app and get connected in less than a minute. Telehealth services are available 24 hours a day, seven days a week, 365 days a year.

Michaels part-time Team Members and family members* can consult with licensed medical provider from anywhere through the CirrusMD app.

Connect from home, work, or wherever life takes you. Get help with:

  • Urgent care (coughs, fevers, sore throat, stomach pain, diarrhea, rashes, allergic reactions, animal/insect bites, sports injuries)
  • Chronic care and prevention (diabetes, hypertension, asthma, acne, smoking cessation)
  • Women’s health (birth control, irregular bleeding, urinary tract infections, wellness)
  • Mental health (anxiety, depression, stress, insomnia)
  • Other general health questions
  • Questions about where to receive care

*Team Members and dependents must be at least 18 years of age to use the CirrusMD services.

Program Information

Video Guides


Contact Your Provider

CirrusMD

CirrusMD

Virtual Health Care

Paid Parental Leave (PPL)

Supporting Your Growing Family

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Paid Parental Leave (PPL) Policy

Benefits & Guidelines

All US full-time exempt Team Members are eligible for Paid Parental Leave (PPL) to support families after the birth, adoption, surrogacy, or legal placement of a child. This policy covers birthing mothers and all eligible non-birthing parents, including dads and domestic partners.

Further Reading: Michaels Announces Enhanced Paid Leave Programs (Feb. 5, 2023)

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How PPL Works

Program Features
Waiting period from hire date
None, as long as the qualifying event occurred on or after Feb. 5 of the plan year.
Benefit amount
Up to 8 weeks of full pay1 for each parent/guardian Team Member.
Application process
Apply directly with Matrix using existing leave process and documentation requirements.
Concurrent policies
PPL hours are applied to any qualifying paid or unpaid family and medical leaves, unless otherwise dictated by applicable federal, state, provincial or local law.If applicable and approved, PPL for birth mothers covered by Michaels Short-Term Disability (STD)2 is paid concurrently3 through the first 8 weeks of PPL.
1This is your usual pay rate in effect when you first became disabled. It does not include bonuses, overtime pay, extra benefits or compensation.
2The STD benefit will be paid based on the duration of disability. Generally, the duration for maternity disability is up to 6 weeks following a normal delivery and up to 8 weeks following a C-section.
3In states with a paid disability plan, STD or PPL will offset the disability benefit to ensure Team Members receive 100% of pay for the first 8 weeks, per applicable law.

Guidelines for Use of PPL Hours

  • PPL time cannot be used before the birth or effective date of the event (unless required by applicable laws); time off needed before the date should be covered by other types of paid leave, e.g., personal, vacation or sick time.
  • Team Members have a choice to use all paid leave, and/or PPL in accordance with Company policies and applicable laws.
  • PPL will be paid first and then the Team Member can elect to use sick, personal and vacation hours.
  • PPL hours are available throughout the first year following the qualifying event, not just immediately after birth or placement.
  • Covered Team Members receiving STD benefits for the birth of a child must fully exhaust those benefits before requesting the remaining PPL balance within first year following the event.
  • For Team Members not receiving STD pay, full PPL balance available for use as needed throughout child’s first year with the family.
  • PPL may be used more than once, but not within the same 12-month period, unless required by applicable law.
  • Where applicable, PPL follows the same 12-month, rolling backward period as U.S. Family and Medical Leave Act (FMLA) leave.

Video Overview of Leave, Disability & Voluntary Benefits

Request Leave

Get Support

For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.

Open the Knowledge Zone

File Your Claim(s) Online with Reliance Matrix

Guidance for Filing Claims with Reliance Matrix

How-To Guides

Important Note About Claims for Kaiser Members

Team Members who are enrolled in a Kaiser medical plan must complete an authorization release form in order to file a claim with Reliance Matrix.

  1. Reliance Matrix will provide you with the authorization release form to sign and return.
  2. This form is required in order for Reliance Matrix to obtain the required medical certification from your physician.
  3. Failure to provide the signed authorization release form to Reliance Matrix will result in your claim being denied.

Contact Your Provider

Reliance Matrix

Disability, Life & AD&D, Accident, Critical Illness, Hospital Indemnity Insurance

Phone: 800-351-7500