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Need Help? Contact Team Member Services
Need Help? Contact Team Member Services
Michaels offers a few different ways to help you pay for eligible health care expenses, including options for reducing your taxable income. A flexible spending account (FSA) allows you to set aside tax-free money to help pay for eligible out-of-pocket expenses. Depending on your chosen medical plan, Michaels may contribute money to either a Health Savings Account (HSA) or a Health Reimbursement Account (HRA).
Call Team Member Services at 855-432-MIKE (6453), option 2, or submit a ticket through the Knowledge Zone.
The information below is for Team Members enrolled in a Michaels BCBSTX medical plan. If you are enrolled in the Michaels Kaiser medical plan, please refer to the Tobacco-Free Campus Toolkit for tobacco cessation resources.
If you and/or your spouse or domestic partner have identified as a tobacco user while currently enrolled in Michaels BCBSTX medical plan, you are paying an additional tobacco fee of $30 per person, per paycheck, totaling $780 per person for the 2025-2026 benefits plan year. This fee is paid via a payroll deduction from each paycheck.
Participation in the BCBSTX Tobacco Cessation Program will qualify you for the Michaels Tobacco Cessation Incentive, which will waive the tobacco fee, as described below.
You will select your tobacco use status when you enroll in your benefits each year. You can only update your tobacco use status during the annual open enrollment period, unless you complete the BCBSTX Tobacco Cessation Program and qualify for the Michaels Tobacco Cessation Incentive.
Michaels would like to reward you for taking steps to improve your health and quit tobacco use throughout the year by waiving your tobacco fee.
Note: If medical reasons prevent you from completing the BCBS Tobacco Cessation Program, please contact the Benefits Team at 1-855-432-MIKE (6453) and we will work with you and your physician if you wish to find an alternate way to qualify for the incentive.
Michaels cares about you and your family’s well-being. For all Team Members and covered dependents enrolled in a Michaels BCBSTX medical plan, we are pleased to provide a free Tobacco Cessation Program to help you quit smoking and take steps toward a healthier future.
More detailed information can be found below and in the Program Overview. To get started, log in to your BCBSTX account.
In addition to the BCBSTX Tobacco Cessation Program, nicotine patches are covered under the ACA Preventative Drug List for a $0 copay.

This page provides an overview of the resources and services available to full-time Team Members navigating the birth or adoption of a child.
The birth or adoption of a child is considered a qualifying life event, allowing you to make changes to your benefits outside of the annual open enrollment period.
You will need to add your child as a dependent before adding them to your medical and/or dental coverage. Follow the Workday Job Aid for Adding Dependents for step-by-step instructions on how to add your new child as a dependent on your Workday profile.
If you are adding a dependent to your medical and/or dental coverage, our third-party vendor, iVerifyPro (formerly Consova), will contact you directly to conduct a dependent eligibility audit. Review the Dependent Eligibility information for further details.
Michaels offers several medical plan options, all with prescription drug coverage. As your family is growing, it’s important to review the different plan options we offer and select the one that best aligns with your budget and medical coverage needs.
Having a Health Savings Account (HSA) might help with some of the medical costs associated with having a baby. You have the option of opting into a Choice HSA plan if you choose to change your elections and medical plan through your birth event.
During this time, it will also be beneficial to review your current dental coverage, as you might want to add your growing family to your plan.
MDLIVE lets you visit independently contracted MDLIVE board-certified doctors when you may need care. MDLIVE doctors may help treat non-emergency medical and pediatric health issues. Plus, they may even write and send prescriptions to a nearby pharmacy, when appropriate.
With Kaiser Telehealth, you can use everyday devices like your smartphone, laptop, or tablet to get care outside of where your typical care team is physically located. Telehealth usually means connecting virtually with a health care professional while you’re out in the real world, such as in your backyard, at the park, or at the beach. However, telehealth can take place during office visits, too, like when your doctor consults with a specialist in another room or facility.
If you are eligible for adoption assistance, Michaels will reimburse you up to $5,000 per adoption to help cover adoption fees, attorney fees, court costs, travel expenses, medical fees for the child, and temporary foster care.
To apply for adoption assistance, you must meet all criteria outlined in the Adoption Assistance Policy and complete the necessary form within six (6) months of the finalization of the adoption.
For more information, call Team Member Services at 1-855-432-MIKE (6453).
We care about your mental health as much as we care about your physical health. The Aetna Resources for Living Employee Assistance Program (EAP) is a free, confidential resource available for you and your family — even if you’re not enrolled in any Michaels benefit plans.
The EAP offers support for you emotional well-being as you transition into this new phase in life, as well as a variety of free Care Kits for pregnancy, welcoming a new baby, and child safety.
You also have unlimited access to Supportiv, an online peer support service that can help you cope with stress, work, family issues, loneliness, anxiety, parenting, motivation, and more. Supportiv can be a great resource as you navigate the changes that come with becoming a new parent.
Michaels offers all full-time Team Members Basic Child Life Insurance at no cost to you. You will receive a benefit of $1,000 for your child.
Remember to enroll in coverage when you are updating your benefits through your qualified life event.
With your growing family, it might be time to look into your retirement and investment options. We partner with Voya Financial® to bring you enhanced retirement savings experience with the Michaels Stores, Inc. Employees 401(k) Plan.
Michaels has a Parental Leave Policy available for Salaried Team Members, Store Managers, and Assistant Store Managers. This policy provides up to eight (8) weeks of paid time off for the birth, adoption, or foster placement of a child.
This leave time is to be used within one (1) year of the birth or adoption of the child. PPL runs concurrently and is offset by other paid leaves such as state disability or Short-Term Disability (STD).
Hourly Team Members are currently not eligible for PPL; however, they may request unpaid time off for the birth, adoption, or foster placement of a child.
Exempt Team Members who welcome a child and who are not also the birth parent will also receive PPL covering 100% of their base pay for up to 8 weeks.
After 8 weeks of PPL, parents can take up to two additional weeks (80 hours) of sick time, vacation, or personal pay based on available balances and in accordance with all applicable Company policies.
Our maternity leave for mothers giving birth is common among retail companies. Most retailers provide at least six (6) weeks of Short-Term Disability (STD) pay during this time. In addition, the Federal Medical Leave Act (FMLA) allows up to 12 weeks of unpaid, job-protected leave within one (1) year of the birth of a child or placement of a child for adoption or foster care.
The STD benefit will be paid based on your duration of disability. Generally, the duration for maternity disability is up to six (6) weeks following a normal delivery and up to eight (8) weeks following a C-section. The normal elimination period applies, beginning on the date the Team Member’s doctor reports the Team Member is disabled. There is no elimination period for maternity disability.
If your are an Hourly Team Member, you must enroll in STD coverage within 31 days after you become eligible or wait until the following open enrollment period.
Hourly Assistant Store Managers and Salaried Team Members are automatically enrolled upon becoming eligible.
You must file your Leave of Absence (LOA) and Short-Term Disability (STD) claims with Reliance Matrix.
File Your Claim(s) Online with Reliance Matrix
Team Members who are enrolled in a Kaiser medical plan must complete an authorization release form in order to file a claim with Reliance Matrix.