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Accommodation Request Process

Step 1:

Team Member notifies Manager of request for accommodation.
Manager partners with HR.

Step 2:

Supervisor partners with HR through interactive process (live dialogue).
Team Member will be notified of the decision.
If Team Member is not going to be accommodated, the supervisor will partner with Legal in addition to HR.

Initiate A Request

Open the Accommodation Request Form

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Managing Your Diabetes

Each year, an estimated 1.5 million new cases of diabetes are diagnosed. If you or someone you know is living with diabetes, a primary care provider (PCP) can help manage this condition.

Schedule a visit with your PCP, who will:

Explain your numbers: blood pressure, cholesterol levels, blood sugar level and body mass index.
Help provide resources for making healthy food choices (lower carb options).
Suggest adding exercise to your day. Small steps each day add up. Light walking is a great place to start.
Offer treatment therapies that can better control your condition

Hyper vs. Hypo in Diabetes

Knowing the Difference

If you’ve been diagnosed with diabetes, it is important to understand the difference between hyperglycemia (high blood sugar) and hypoglycemia (low blood sugar). Because both can cause health problems for people with diabetes, it’s important to keep blood sugar within a healthy range.

Learn More

Helpful Resources

Diabetes Testing Tracker

Introduction to Diabetes

Blue Cross & Blue Shield of Texas (BCBSTX)

Medical Insurance (PPO & HSA)

Contact Information

Phone: 1-877-269-1180

Quick Links

California

Los Angeles County

Los Angeles County Fair Chance

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Navigating the Loss of a Loved One

At Michaels, you are our number one priority and we are here to help when you need it most. This page provides an overview of the grief counseling resources and services available to full-time Team Members and family members navigating the loss of a loved one.

Filing Claims After a Loss

If you and/or members of your family are experiencing the loss of a loved one, please reach out to a Beneﬁts Partner for assistance in getting a life insurance claim processed with Reliance Matrix.

To begin this process, open a Knowledge Zone ticket with any questions regarding your life claim and a Beneﬁts Partner will contact you about your claim and next steps.

Guidance for Filing Claims with Reliance Matrix

How-To Guides

Easy Access Claims Filing - Process flow overview for filing claims with Reliance Matrix.
Filing Claims with Reliance Matrix - Applies to Leave of Absence (LOA), Disability, and Voluntary benefits.
How to File Claims for Short-Term Disability (STD) & Family Medical Leave of Absence (FMLA)
How to File Claims for Voluntary Accident, Hospital Indemnity & Critical Illness
Download the Matrix eServices App

Important Note About Claims for Kaiser Members

Team Members who are enrolled in a Kaiser medical plan must complete an authorization release form in order to file a claim with Reliance Matrix.

Reliance Matrix will provide you with the authorization release form to sign and return.
This form is required in order for Reliance Matrix to obtain the required medical certification from your physician.
Failure to provide the signed authorization release form to Reliance Matrix will result in your claim being denied.

Open the Knowledge Zone

Life & AD&D Insurance

All full-time Team Members, regardless of whether they enroll in a medical or dental plan, will receive Basic Life Insurance at no cost to them. Additionally, Michaels offers Team Members with the opportunity to enroll in Optional Life and Optional Accidental Death & Dismemberment (AD&D) Insurance. Please reach out to a Benefits Partner by opening a Knowledge Zone ticket for more information regarding these benefits for you and your spouse or domestic partner.

Employee Life: $25,000
Employee AD&D: $25,000
Employee Spouse/Domestic Partner: $2,000
Employee Child: $1,000

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Updating Your Benefits After Loss

If you experience a qualifying life event such as the loss of a loved one, you will have 30 days following the date of the life event to make changes to your benefit elections, and this change in status must be consistent with the life event.

You will first need to update your dependents in Workday before completing the qualifying life event.

Some documentation may be required with your request: an acceptable form of documentation would be a death certificate that details the date of passing of a loved one.

Changing Your Beneficiaries

Your beneficiaries are managed in Workday. To update your beneficiaries, follow the steps below.

Log in to Workday.
In the top left-hand corner, select Menu > Benefits. Then, select Pay > Benefits > Change Benefits.
This will allow you to launch the “Assign Beneficiaries” task where you can remove or add beneficiaries to your current elections.

Requesting Leave (LOA)

We understand that grief can be difficult for you and your family, and you may require more time away from work to dedicate to your loved ones following a loss.

Consider requesting a Leave of Absence (LOA) if you plan to be away from work for longer than a week. You can request leave if you’re going to be absent from work for more than five (5) consecutive working days due to a personal, medical, or other reason.

Read the Michaels Leave of Absence (LOA) Guide and visit the LOA page for more detailed information about requesting leave. To initiate a request, call Reliance Matrix at 1-888-288-1354.

Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a free, confidential resource available for you and your family – even if you’re not enrolled in any Michaels benefit plans.

The EAP includes counseling services for all Michaels Team Members:

Full-time Team Members are eligible to receive up to three (3) face-to-face or tele-video counseling sessions per issue at no charge.
Part-time Team Members are not eligible for face-to-face counseling sessions but are eligible to receive confidential counseling by phone at any time.

There are three ways for you to find more information and access EAP resources:

Visit the EAP page.
Log in to the Resources for Living member portal with the username Michaels and password 8002835645.
Call 1-800-283-5645 (TTY 711).

Supportiv

Supportiv is an online tool that lets you talk through any mental health, emotional, or social struggles in small group chats with people who can relate. Discussions are anonymous and are guided and safeguarded in real time by professional facilitators. Supportiv is anonymous and available 24/7.

Visit the Supportiv page for program information, resources, and on-demand webinars.

Michaels CARES

Michaels CARES is a 501(c)(3) charity that helps Michaels Team Members, including by providing financial assistance in the event of the death of a Team Member or eligible family member(s).

To request assistance, make sure you meet the requirements below and then complete the application.

Here’s a quick checklist to follow when you apply:

Application must be completed in its entirety.
Sponsor must sign the application (sponsors are a critical part of our process).
Supporting documents are attached – more is better.

Have questions? Read the Michaels CARES FAQs and visit the Michaels CARES page for more information regarding this benefit.

PerkSpot Wellness

PerkSpot Wellness offers various discounts on emotional wellness services that support your mental health, offering deals on therapy, meditation, yoga, and more. Perkspot partners with reputable online counseling services like BetterHelp and Talkspace.

Visit michaels.perkspot.com to access these resources and find additional information about this benefit in the PerkSpot section of the Benefit Extras & Discounts page.

COBRA

Death is a qualifying life event. If you or your spouse/domestic partner are covered on Michaels medical, dental, vision, and/or flexible spending account (FSA), you will receive a COBRA notice that allows your continued participation in a Michaels medical program for up to 18 months.

You will receive the COBRA notice in the mail that details your coverage options from Taben, our COBRA administrator.

For more information, please reach out to the Taben Group at 800-675-7341.

If you would like an electronic copy of the CORBA notice, please reach out to Team Member Services by opening a Knowledge Zone ticket.

FSA & HSA Open Enrollment

Guidance for Electing FSA & HSA Contributions for the 2025 Calendar Year

What you’ll find on this page:

What you need to know about 2025 FSA and HSA enrollment
Your election options
Maximum contribution limits
What happens to unused funds from 2024
How to make your elections in Workday
Resources and guides, including FAQs

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FSA & HSA Open Enrollment Period:
Final Week!

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Coverage Period:
Jan. 1 – Dec. 31, 2025

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FSA & HSA Open Enrollment for 2025

What You Need to Know

Michaels offers you the opportunity to make pre-tax contributions to FSAs that you can use to pay for eligible medical, prescription drug, dental, vision, and child care expenses. When you choose to contribute to these accounts, you reduce your taxable income allowing you to pocket more of your earnings.

If you wish to participate in a flexible spending account (FSA) and/or a health savings account (HSA) for the 2025 calendar year, you must enroll and make your contribution elections in Workday during the enrollment period for FSAs and HSAs.

The IRS requires an active enrollment to participate in FSAs and HSAs. The contributions that you elect will cover the 12-month period of Jan. 1, 2025 to Dec. 31, 2025.

Below you will find information about what you can elect, the maximum contribution limits, and the steps you must take to complete your FSA and/or HSA enrollment for 2025.

Election Options

Toggle open any of the following that apply to you to determine your election options for 2025.

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PPO Medical Plan Participant

If you’re enrolled in a Michaels PPO medical plan, you can elect to contribute to:

Choice HSA Medical Plan Participant

If you’re enrolled in the Michaels Choice HSA medical plan, you can elect to contribute to:

As a Choice HSA plan participant, you are eligible to contribute to the HSA each year. Because you have an HSA available, the IRS restricts your ability to participate in the full purpose Health Care FSA (HCFSA) and will only permit you to contribute to the Limited Purpose FSA (LPFSA), which reimburses certain dental and vision expenses. You can participate in the Dependent Care FSA (DCFSA) with no restrictions.

To ensure that you get the most out of your contributions, you may find it financially advantageous to contribute to the HSA rather than an FSA.

Kaiser HRA Medical Plan Participant

If you’re enrolled in the Kaiser HRA medical plan, you can elect to contribute to:

Not Enrolled in a Michaels Medical Plan

If you are not enrolled in a Michaels medical plan but you are benefits-eligible, you can elect to contribute to:

On Leave of Absence (LOA)

If you are or will be on Leave of Absence (LOA) during the FSA and HSA open enrollment period, you can still enroll and make your elections in Workday.

New to Michaels

Hired Nov. 1 or Earlier: During your new hire enrollment, you can enroll in an FSA and/or HSA to cover the rest of 2024. Upon completion, you will be assigned a task to set up your FSA and/or HSA elections for 2025.

Hired Nov. 2 – Dec. 31: You must make your FSA and/or HSA elections during your new hire enrollment, and your benefits will be effective starting in 2025.

What happens if I don't make my elections for 2025?

For FSA participants, if you do not complete enrollment or make your 2025 FSA elections during this open enrollment period, your contributions will be zero beginning Jan. 1, 2025, and you will be unable to make any changes to your enrollment status or your 2025 contribution elections unless you have experienced a qualifying life event.

For HSA participants, if you enroll but do not elect to contribute to your 2025 HSA, you will still receive the Michaels contribution. You can make changes to your HSA contribution at any time by submitting a HSA contribution benefit change.

Contribution Limits & Unused Funds

Each year, the IRS issues maximum contribution limits for FSAs and HSAs. For 2025, those limits are outlined below.

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Flexible Spending Account (FSA)

FSA Employee Contributions

Standard Health Care FSA (HCFSA)

Minimum: $100
Maximum: Up to $3,300*

Limited Purpose FSA (LPFSA)

Minimum: $100
Maximum: Up to $3,300*

Dependent Care FSA (DCFSA)

Minimum: $100
Maximum: Up to $5,000

*The projected contribution limit for 2025 was $3,200 but was finalized by the IRS to be $3,300. If you elected to contribute 80% or more of the projected maximum amount, you will be given the opportunity to increase your contribution.

What Happens to Unused FSA Funds

New for 2025! You will be able to roll over up to $640 unused 2024 FSA funds (a minimum of $25) into your 2025 FSA.
Rolled over funds from your 2024 FSA must be used by Dec. 31, 2025; otherwise, they will be forfeited.
You will have until March 31, 2025 to request claims for reimbursement for FSA-eligible expenses incurred in 2024. After this date, any unused 2024 FSA funds over $640 will be forfeited.

Health Savings Account (HSA)

HSA Employer & Employee Contributions
Individual Coverage
Maximum Contribution Limit¹	How Much Michaels Contributes²	How Much You Can Contribute³
$3,650 in 2024 $4,300 in 2025	$500 per year ($19.23 biweekly)	Up to $3,150 in 2024 Up to $3,800 in 2025
Family Coverage
Maximum Contribution Limit¹	How Much Michaels Contributes²	How Much You Can Contribute³
$7,300 in 2024 $8,550 in 2025	$1,000 per year ($38.46 biweekly)	Up to $6,300 in 2024 Up to $7,550 in 2025
¹The HSA maximum contribution limits are set each year by the IRS and include both employee and employer contributions. ²Michaels HSA contributions are made over 26 pay periods, are prorated based on your benefits start date, and are deposited biweekly per paycheck. ³If you are age 55 or older, you may contribute an extra $1,000 per year to your HSA.

What Happens to Unused HSA Funds

Any unused funds from your 2024 HSA will automatically roll over into your 2025 HSA.

As a reminder, this enrollment period is only for FSA and HSA participation during the 2025 calendar year: no other benefit elections will be accepted unless you have experienced a qualifying life event.

Make Your Elections

To participate in the FSA or an HSA in 2025, you must make your contribution elections online in Workday. To begin, follow the link below to log in to Workday.

Resources & Guides

Overview Presentation

Download or Print the Overview Presentation

Get Support

For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.

Open the Knowledge Zone

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Empower Your Future with UBS Financial Wellness

Michaels has partnered with UBS; a global wealth management and banking institution to offer eligible Team Members a wide range of information, guidance and educational support services designed to assist you in navigating your financial journey with confidence.

Whether you’re looking for personalized advice, self-guided tools, or educational events, UBS Financial Wellness can help you with the right tools to manage your money.

Continuing our commitment to your overall well-being, UBS will be offering:

Personalized Financial Coaching
Digital Tools and Educational Resources
Financial Education Webinars

Who's Eligible?

At launch, full-time and part-time Support Center-based Team Members will have access to this benefit from UBS.

Services Offered

Personalized Financial Coaching

Gain clarity and confidence with a complimentary, confidential call with a UBS Financial Coach. These professionals are available to answer your financial questions, review your unique situation, and provide tailored guidance. Whether you need help with budgeting, saving, or planning for the future, UBS Financial Coaches are ready to assist.

To schedule your session, follow the link below or call 888-346-9355.

Schedule Your Session

Digital Tools & Educational Resources

Access a wealth of knowledge through the UBS Financial Wellness digital platform, offering interactive tools, calculators, and content tailored to your personal financial goals. This resource is designed to empower you to take control of your financial future on your own terms.

To get started, you’ll need to register with your Michaels employee ID. You can find that by visiting your profile in Workday. It’s the number next to or under your name.

Financial Education Webinars

Stay informed with our virtual webinar series. Each session will feature UBS Financial Coaches and/or guest speakers discussing essential topics to help you make informed decisions about your finances.

Estate Planning Made Easy

Plan for the future with Trust & Will, a digital estate planning platform that makes it simple to create a comprehensive estate plan from home. You can create a trust, will, or both. When you’re ready to finalize your plan, there is a fee to file your legally binding documents. This fee is discounted 25% for eligible Michaels Team Members.

Get Started

Nobody wants to imagine their pet getting sick or injured, but when it comes to your pet’s health, it’s best to expect the unexpected. When you enroll in Pet Health Insurance, administered by Wishbone, you will receive a 70% reimbursement on your pet’s veterinary care after meeting the $250 deductible. Protecting your pet’s health and your finances has never been easier!

Wishbone Pet Insurance is accepted at any vet in the U.S., including emergency hospitals. Once you file a claim, you can expect a fast reimbursement via a mailed check.

This benefit will not be set up as a payroll deduction but instead by credit card payment through Wishbone.

Provider

UBS Financial Wellness

Financial Wellness Resources

Contact

Phone: 888-279-3343

Visit Website

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Reliance Matrix Benefits Overview Video

Leave, Disability & Voluntary Benefits

The video below offers an overview of benefits administered by Reliance Matrix. Use the bullet list button d on the video player to navigate to a specific topic.

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Open Enrollment Webinar Presentation Video

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This program is for Team Members enrolled in a BCBSTX medical plan.

Health Care Help for You

Sometimes managing your health requires more than doctor visits, lab tests, and prescriptions. Blue Cross and Blue Shield of Texas (BCBSTX) makes it easier than ever for you to get the most from your health plan benefits. Your health plan includes the Mercer Health Advantage program, which offers specialized training and support from Personal Health Clinicians and Benefits Value Advisors (BVAs).

To reach a Personal Health Clinician or BVA, simply call the number on the back of your member ID card.

Program Overview

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Personal Health Clinicians

Personal Health Clinicians* are trained to help with your health and benefit questions, concerns, and more. Each clinician is backed by a team of health specialists, including behavioral health clinicians, social workers, and a pharmacist.

A Personal Health Clinician* can help you:

Keep up with doctor’s appointments and other care-related activities.
Review your doctor’s instructions.
Coordinate your care needs after an illness, procedure or surgery.
Know what to expect if you spend time in the hospital.

*Talking with a Personal Health Clinician is not a substitute for medical advice. Care and treatment decisions are between you and your health care provider. If you are having a medical emergency, call 911.

Benefits Value Advisors (BVAs)

Available 24 hours a day, seven days a week, Benefits Value Advisors (BVAs) partner with dedicated Personal Health Clinicians to help you get the most from your benefits. BVAs can help you get costs for providers and procedures, assist with referrals and prior authorizations, schedule appointments and more.

Know Your Benefits

24/7 Nurseline

Answers general health questions
Helps you decide where to get care

Behavioral Health

Covers treatment for anxiety, stress and depression
Helps with substance use and eating disorders, autism and other conditions

Fitness Program

A choice of gym networks to fit your budget and preference
Different membership options2 to best meet needs and preferences
Provides discounts at 40,000 well-being providers nationwide

Women’s and Family Health

Ovia®, Ovia® Pregnancy, or Ovia™ Parenting Apps
Helps with high-risk pregnancies
Support from maternity specialists

Stay in Touch with BCBSTX

You can decide how you want Blue Cross and Blue Shield of Texas (BCBSTX) to contact you about your health plan benefits. Below are three quick steps to take now to make using your health plan easier. This way, when you need to use your benefits, you’ll be ready to go.

Step 1: Put the BCBSTX phone number in your contact list.

You can reach a BCBSTX Personal Health Clinician or Benefits Value Advisor (BVA) by calling the number on the back of your member ID card.
Personal Health Clinicians can answer questions about your health insurance and help you navigate the health care system. A BVA can help you get costs for providers and procedures, assist with referrals, schedule appointments, set up pre-authorizations and more.
Put this number in your phone contact list now!

Step 2: Tell BCBSTX how you want to stay in touch.

Add or update your contact preferences by visiting upp.bcbstx.com.
This way, BCBSTX will know how to reach you with important benefits and health information.

Step 3: Download and use the BCBSTX app to find a doctor, access your digital ID card, and more. To download, just text BCBSTXAPP to 33633.

Wishbone Pet Insurance is accepted at any vet in the U.S., including emergency hospitals. Once you file a claim, you can expect a fast reimbursement via a mailed check.

This benefit will not be set up as a payroll deduction but instead by credit card payment through Wishbone.