Short-Term Disability (STD) Insurance
Income Protection for Unforeseen Illnesses & InjuriesShort-Term Disability (STD) Benefits
The Short-Term Disability (STD) Insurance plan, administered by Matrix, pays a weekly benefit if you can’t work due to a non-work-related health condition, illness, or injury.
The program provides up to 100% base pay replacement while on short-term disability leave to ensure that Team Members continue to receive income while they are not able to work due to an illness or medically-required absence.
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How the Plan Works
To receive short-term disability benefits, you must be unable to perform the essential duties of your job due to accidental injury, sickness, mental illness, or pregnancy.
After your waiting period of either 7 or 14 days, your disability benefits are paid based on your condition and physician statement.
There is no waiting period for maternity disability.
Eligibility & Coverage
| Eligibility | When STD Begins1 | Percent of Earnings2 Replaced | How Long Benefits Are Paid |
|---|---|---|---|
| Store, Distribution Center, Artistree Hourly Team Members3 | |||
| You must enroll within 31 days after you become eligible or wait until the next Open Enrollment. | After 14 consecutive days of disability | 60% of your weekly earnings up to the $1,000 weekly maximum | Up to 11 weeks |
| Support Center Hourly Team Members3 | |||
| You must enroll within 31 days after you become eligible or wait until the next Open Enrollment. | After 7 consecutive days of disability | 60% of your weekly earnings up to the $1,000 weekly maximum | Up to 12 weeks |
| Hourly Assistant Store Managers3 | |||
| You automatically will be enrolled once you become eligible. | After 7 consecutive days of disability | 60% of your weekly earnings up to the $1,000 weekly maximum | Up to 12 weeks |
| Salaried Team Members | |||
| You automatically will be enrolled once you become eligible. | After 7 consecutive days of disability | 100% of your weekly earnings | Up to 12 weeks |
| 1The STD benefit will be paid based on your duration of disability. Generally, the duration for maternity disability is up to 6 weeks following a normal delivery and up to 8 weeks following a C-section. The normal elimination period applies, beginning on the date the Team Member’s doctor reports the Team Member is disabled. There is no elimination period for maternity disability. 2This is your usual pay rate in effect when you first became disabled. It does not include bonuses, overtime pay, extra benefits or compensation. 3Hourly STD is not available in California, Connecticut, District of Columbia, New York, Rhode Island, Massachusetts, Washington, or New Jersey. Exempt Team Members are auto-enrolled in STD. |
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Pre-Existing Condition Limitation
The STD plan includes a pre-existing condition limitation. If you have a pre-existing condition, you may still be eligible for a reduced disability benefit. You qualify as having a pre-existing condition if both statements below are true:
- You received medical treatment, consultation, care or services, including diagnostic measures, or took prescribed drugs or medicines, or followed treatment recommendations in the three (3) months just prior to your effective date of coverage or the date an increase in benefits would otherwise be available; or you had symptoms for which an ordinarily prudent person would have consulted a health care provider in the three (3) months just prior to your effective date of coverage or the date an increase in benefits would otherwise be available.
- Your disability begins within 12 months of your effective date of coverage.
Video Overview of Leave, Disability & Voluntary Benefits
Request Leave
Get Support
For assistance, contact Team Member Services at 855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.
File Your Claim(s) Online with Reliance Matrix
Guidance for Filing Claims with Reliance Matrix
How-To Guides
- Easy Access Claims Filing - Process flow overview for filing claims with Reliance Matrix.
- Filing Claims with Reliance Matrix - Applies to Leave of Absence (LOA), Disability, and Voluntary benefits.
- How to File Claims for Short-Term Disability (STD) & Family Medical Leave of Absence (FMLA)
- How to File Claims for Voluntary Accident, Hospital Indemnity & Critical Illness
- Download the Matrix eServices App
Important Note About Claims for Kaiser Members
Team Members who are enrolled in a Kaiser medical plan must complete an authorization release form in order to file a claim with Reliance Matrix.
- Reliance Matrix will provide you with the authorization release form to sign and return.
- This form is required in order for Reliance Matrix to obtain the required medical certification from your physician.
- Failure to provide the signed authorization release form to Reliance Matrix will result in your claim being denied.
Resources
Reliance Matrix
Disability, Life & AD&D, Accident, Critical Illness, Hospital Indemnity Insurance
Contact
Phone: 1-855-RSL-CLAIM (775-2524)